Intervening at the appropriate stages of the conflict can mean the difference between success or failure in bringing the situation to a point of encounter. This postgraduate certificate will give you all the tools you need”


This program offers a comprehensive view of conflict resolution in the classroom, as well as successful models of approach, providing tools, experiences and advances in this field, which have also been guaranteed by the program's faculty, as all of them work in this field. Each teacher will learn, based on professional experience as well as evidence-based pedagogy, which makes this program more effective and accurate.

The skills that a mediator possesses are the same as those that the teacher can develop, serving as a mediator between students and the learning process; their intention would be to facilitate the learning process so that students achieve their objectives. Mediation in the educational system is emerging, capable of strengthening, both in teachers and students, a positive point of improvement so the result is to allow both academic and human learning of the relationships that are established in this environment.

The perspective from the emerging educational paradigm must be inclusive and based on a biopsychosocial model that contemplates attention to diversity from a comprehensive approach aimed at the entire educational community.

Teachers, at all educational stages, and related professionals in both the educational and socio-health fields need to know the characteristics of these students, know how to identify their needs and have the knowledge and tools to intervene at a personal, socio-familial and, above all, educational level.

This postgraduate certificate responds to the demand for continued specialization of educational agents and is aimed primarily at kindergarten, primary, secondary and post-compulsory education teachers. With this educational course, teachers will acquire the skills to manage conflict situations in the classroom and diversity in the context of education, adjust the plans of attention to diversity and the educational projects of the centers, as well as to be able to design a mediation plan in the educational center.

A proprietary, highly skilled postgraduate certificate that will propel you to the highest level of competitiveness in the teaching market”

This postgraduate certificate in Conflict Phases and Resolution in the Classroom contains the most complete and up-to-date educational program on the market. The most important features include:

  • The latest technology in online teaching software
  • Intensely visual teaching system, supported by graphic and schematic contents, easy to assimilate and understand
  • Practical cases presented by practising experts
  • State-of-the-art interactive video systems
  • Teaching supported by telepractice
  • Continuous updating and recycling systems
  • Autonomous learning: full compatibility with other occupations
  • Practical exercises for self-evaluation and learning verification
  • Support groups and educational synergies: questions to the expert, debate and knowledge forums
  • Communication with the teacher and individual reflection work
  • Content that is accessible from any fixed or portable device with an Internet connection
  • Supplementary documentation databases are permanently available, even after the program

A practical and realistic program that will provide you with the tools you require to help your students, school staff and families, move forward from conflicts in a positive and enriching way”

Our teaching staff is made up of working professionals. In this way TECH ensures that it delivers the educational update that it aims to. A multidisciplinary team of professors experienced in different environments, who will develop the theoretical knowledge in an efficient way, but above all, will bring their practical knowledge from their own experience to the program: one of the differential qualities of this program.

The efficiency of the methodological design of this master's degree, enhances the student's understanding of the subject. Developed by a multidisciplinary team of e-learning experts, it integrates the latest advances in educational technology. In this way, you will be able to study with a range of comfortable and versatile multimedia tools that will give you the operability you need in your specialization.

The design of this program is centered on: Problem-Based Learning: an approach that conceives learning as an eminently practical process. To achieve this remotely, telepractice will be used: with the help of an innovative system of interactive videos, and learning from an expert you will be able to acquire the knowledge as if you were facing the case you are learning at that moment. A concept that will make it possible to integrate and fix learning in a more realistic and permanent way.

We are not satisfied with just theory: we bring you the most practical and competent expertise”


A contextualized and real educational program that will allow you to put your learning into practice through new skills”


During this TECH, students will be able to delve into the knowledge necessary for the achievement of their objectives and the completion of the program will maintain the level of demand required by today's professionals.



You will learn to recognize the stages of conflict development to create an appropriate and timely intervention”

General Objectives

  • Identify students with characteristics that are compatible with behavioral and/or family difficulties and that may need mediation
  • Use main evaluation instruments, as well as criteria employed to complete the process of identifying specific educational needs that arise from educational variability and which may present behavioral problems
  • Manage techniques and strategies for educational intervention, in order to respond in different areas where there are behavioral problems in the classroom
  • Manage conflictive situations and maladaptive behavior in the classroom, and collaborate or promote integral programs and mediation plans within educational projects
  • Value the active role of teachers in conflict resolution and mediation in the educational context
  • Encourage habits and behaviors that promote coexistence at school
  • Sensitise students about their active role and involvement in the recognition, avoidance and control of coexistence conflicts in educational centers
  • Identify and confront problems that lead to intolerance and violence

Specific Objectives

  • Know the stages a conflict goes through
  • Learn how to set up phase transition aids
  • Learn the different ways to participate in a conflict
  • Learn to arbitrate and cooperate in conflicts


Grow as a professional in the educational field with the necessary skills to be an essential element in any educational center”

Postgraduate Certificate in Classroom Conflict Phases and Resolution

If you are passionate about the educational world and would like to improve your skills as a teacher, you can not miss the opportunity to enroll in the Postgraduate Certificate in Classroom Conflict Phases and Resolution. This program gives you the opportunity to learn about the phases that a conflict goes through, which will allow you to anticipate possible stressful situations and handle them appropriately. In the course of the program, you will also learn how to establish aids to move from one phase to another in a conflict, which will allow you to guide your students through conflict situations in a constructive and effective way. In addition, you will learn the different ways to engage in a conflict, which will enable you to adapt your strategy to the particular situation and ensure a successful resolution.

You will develop multiple skills by the end of this program

Another key aspect you will address in this course is arbitration and cooperation in conflicts. These skills will enable you to mediate tense situations and find solutions that benefit all parties involved. In addition, you will learn to foster collaboration and teamwork, which will translate into a more harmonious and productive classroom environment. This Postgraduate Certificate in Classroom Conflict Phases and Resolution is a unique opportunity to improve your teaching skills and enrich your professional career. Through this program, you will acquire fundamental tools to manage conflict situations in an effective and constructive way, which will allow you to provide your students with a more harmonious and conducive educational environment for learning. Do not hesitate any longer and enroll today!