Learn to identify and analyze conflicts that arise in classrooms and school environments as an initial step to promote conflict resolution, with this high-quality Postgraduate Certificate"

This program offers an integral vision of classroom conflict resolution as well as of successful approach models, and provides tools, experiences and advances in the area that have been approved for this program by a specialized teaching faculty, all of them practising professionals. Each teacher will learn based on professional experience, as well as on evidence-based pedagogical methods, which will make students’ learning process more effective and specific.

Mediators possess skills that teachers can cultivate to serve as intermediaries between students and the learning institution; the educator’s intention would be to encourage and facilitate this process, so that students can reach their objectives. Mediation in the education system is an emerging skill that can bring improvement in teachers and students, which will result in academic as well as humanistic learning for relationship management in this area.

The perspective from the emerging educational paradigm must be inclusive and based on a biopsychosocial model that contemplates attention to diversity from a comprehensive approach aimed at the entire educational community.

Teachers, at all educational stages, and related professionals in both the educational and socio-health fields need to know the characteristics of these students, know how to identify their needs and have the knowledge and tools to intervene at a personal, socio-familial and, above all, educational level.

This program, designed as a Postgraduate Certificate, responds to the demand for continued specialization among educational agents, and is directed mainly at teachers of kindergarten, primary, secondary and post-compulsory education. With this program, teachers will acquire skills to manage classroom conflict and diversity in the educational context, and to adjust attention to diversity and educational projects in their schools, while it will also enable them to create mediation plans for these centers.

A highly specialized Postgraduate Certificate that will propel you to an optimum level of competitiveness in teaching"


This Postgraduate Certificate in Classroom Conflict Analysis contains the most complete and up-to-date program on the market. Its most important features include:

  • The latest technology in online teaching software 
  • Intensely visual teaching system, supported by graphic and schematic contents, easy to assimilate and understand
  • Practical cases presented by practising experts
  • State-of-the-art interactive video systems
  • Teaching supported by telepractice
  • Continuous updating and recycling systems
  • Autonomous learning: full compatibility with other occupations
  • Practical exercises for self-evaluation and learning verification
  • Support groups and educational synergies: questions to the expert, debate and knowledge forums
  • Communication with the teacher and individual reflection work
  • Access to contents from any fixed or portable device with an internet connection
  • Supplementary documentation databases are permanently available, even after the program

Learn to make the classroom a place of development and growth, by managing different contingencies skilfully and successfully”

Our teaching staff is made up of working professionals. In this way TECH ensures that it delivers the educational up-to-date objectives that it aims for. A multidisciplinary and specialized teaching faculty with extensive experienced in different environments, who will develop theoretical knowledge in an efficient way, and, above all, bring practical knowledge derived from their own experience to the course: one of the differential qualities of this program.

The efficiency of the methodological design of this master's degree, enhances the student's understanding of the subject. Developed by a multidisciplinary team of e-learning experts, it integrates the latest advances in educational technology. In this way, you will be able to study with a range of easy-to-use and versatile multimedia tools that will give you the skills you need for this specialization.

The design of this program focuses on Problem-Based Learning: 
an approach that conceives learning as an eminently practical process. To achieve this remotely, we use telepractice: with the help of an innovative interactive video system and a Learning from an Expert approach, you will be able to acquire knowledge as if you were actually dealing with the situation you are learning about. A concept that will make it possible to integrate and fix learning in a more realistic and permanent way.

Theory is simply not enough: we will give you the ‘know-how’ to act through practical and competent means"

A contextualized and authentic learning experience that will allow you to put your learning into practice through new skills and abilities"


The syllabus of this program has been developed based on the student's needs, and includes topics of current interest. This enables students to learn in a progressive and constant way, and evolve from the first moment to the highest level of competence in this area of work. 

A high-level teaching program that will allow you to apply the new concepts and strategies from the very first moment, thanks to its practical and contextual approach”

Module 1. Methods of Analysis of Events

1.1. Why Analyze Conflict?

1.1.1. Conflict in Education
1.1.2. Why Analyze Conflict?  
1.1.3. A Journey through History  
1.1.4. Positive Contributions of Conflict 

1.2. Theoretical Approach 

1.2.1. Based on Theory  
1.2.2. Our Approach to Collecting Data
1.2.3. Differing Points of View 

1.3. Contextual Approach 

1.3.1. What is Context?
1.3.2. Relationships and Personality 
1.3.3. Forms of Communication

1.4. How to Plan Analysis 

1.4.1. Profile of the Mediator  
1.4.2. The Need for a Plan 
1.4.3. Planning Stages 

1.5. Planning Stages
1.6. Didactic Models

1.6.1. What is a Teaching Model?
1.6.2. Different Models for Conflict Mediation

1.7. Conflict to Children in Kindergarten

1.7.1. Active Listening
1.7.2. Below the Iceberg What Did you Want Deep Down?
1.7.3. Reactions of Parties Involved
1.7.4. I Am Honest with my Emotions about What I Am Experiencing
1.7.5. I Fill in the Table

1.8. Conflict to Children in Primary Education

1.8.1. Active Listening
1.8.2. Below the Iceberg What Did you Want Deep Down?
1.8.3. Person-Related Elements
1.8.4. Process-Related Elements
1.8.5. Communication-Related Elements

1.9. Conflict to Adolescents

1.9.1. Active Listening
1.9.2. Below the Iceberg What Did you Want Deep Down?
1.9.3. Person-Related Elements
1.9.4. Process-Related Elements
1.9.5. Communication-Related Elements

1.10. Following Up

1.10.1. How to Follow Up
1.11. Teacher Support Resources
1.11.1. Different Teacher Support Resources

A unique, key, and decisive experience to boost your professional development”