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Introduction to the Program
This 100% online Advanced master’s degree will prepare you to face the challenges of digital transformation, enhancing your leadership of business projects in a technologically advanced environment”

The acceleration of digitalization has forced companies to redefine their business models, from the integration of digital tools to the management of the customer experience on online platforms. In this regard, Digital Business Management is key to ensure that these initiatives are aligned with organizational objectives and generate a positive impact on profitability and competitiveness. In this context, it is essential that specialists develop advanced skills to lead the transformation of companies, identifying opportunities, implementing new technologies and managing teams focused on innovation.
In this framework, TECH launches a revolutionary Advanced master’s degree MBA in Digital Business Management. Conceived by leaders in this area, the academic itinerary will delve into aspects ranging from logistics operations management or fundamentals of executive management to the implementation of cutting-edge technological tools such as big data. In this way, graduates will develop advanced skills to manage and lead the digital transformation within their organizations, implementing strategies that optimize processes, improve customer experience and maximize profitability.
In terms of curriculum methodology, TECH offers a 100% online educational environment to suit the needs of busy professionals looking to advance their careers. Through the Relearning teaching system, based on the repetition of key concepts to fix knowledge and facilitate learning, flexibility is combined with a robust pedagogical approach. Therefore, all students will need is an electronic device with Internet access to access the Virtual Campus.
You will implement strategies focused on customer experience, using advanced tools to personalize interaction and improve customer satisfaction”
This Advanced master’s degree MBA in Digital Business Management contains the most complete and up-to-date educational program on the market. Its most notable features are:
- The development of case studies presented by experts in Digital Business
- The graphical, schematic and eminently practical content of the contents of the book provides scientific and practical information on those disciplines that are essential for professional practice
- Practical exercises where the process of self-assessment can be used to improve learning
- Its special emphasis on innovative methodologies in financial practice
- Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
- Content that is accessible from any fixed or portable device with an Internet connection
You will equip yourself with tools to manage logistics operations, as well as to design and execute Digital Marketing and e-commerce plans, using SEO, SEM and social networks”
It includes in its teaching staff professionals belonging to the field of Digital Business Management who pour into this program the experience of their work, in addition to recognized specialists from reference companies and prestigious universities.
The multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive learning experience designed to prepare for real-life situations.
This program is designed around Problem-Based Learning, whereby the student must try to solve the different professional practice situations that arise throughout the program. For this purpose, the professional will be assisted by an innovative interactive video system created by renowned and experienced experts.
You will be able to identify business opportunities in the digital environment, efficiently managing resources and optimizing operational processes"

A curriculum tailored to your needs and designed under the most effective teaching methodology: Relearning"
Syllabus
The curriculum has been designed for entrepreneurs seeking to master the latest trends in business management in a globalized and constantly evolving environment. This program comprehensively addresses the need to develop effective leadership skills, essential for professionals who manage companies in competitive markets. Participants will learn to make strategic decisions in complex contexts, managing their human resources optimally to improve business performance and applying sustainability criteria when developing their business plans, following international standards.

You will acquire the necessary skills to implement digitalization strategies, applying Information and Communication Technologies (ICT) in all business areas”
Module 1. Leadership, Ethics and Social Responsibility in Companies
1.1. Globalization and Governance
1.1.1. Governance and Corporate Governance
1.1.2. The Fundamentals of Corporate Governance in Companies
1.1.3. The Role of the Board of Directors in the Corporate Governance Framework
1.2. Leadership
1.2.1. Leadership. A Conceptual Approach
1.2.2. Leadership in Companies
1.2.3. The Importance of Leaders in Business Management
1.3. Cross-Cultural Management
1.3.1. Cross-Cultural Management Concept
1.3.2. Contributions to Knowledge of National Cultures
1.3.3. Diversity Management
1.4. Management and Leadership Development
1.4.1. Concept of Management Development
1.4.2. Concept of Leadership
1.4.3. Leadership Theories
1.4.4. Leadership Styles
1.4.5. Intelligence in Leadership
1.4.6. The Challenges of Today's Leader
1.5. Business Ethics
1.5.1. Ethics and Morals
1.5.2. Business Ethics
1.5.3. Leadership and Ethics in Companies
1.6. Sustainability
1.6.1. Sustainability and Sustainable Development
1.6.2. The 2030 Agenda
1.6.3. Sustainable Companies
1.7. Corporate Social Responsibility
1.7.1. International Dimensions of Corporate Social Responsibility
1.7.2. Implementing Corporate Social Responsibility
1.7.3. The Impact and Measurement of Corporate Social Responsibility
1.8. Responsible Management Systems and Tools
1.8.1. CSR: Corporate Social Responsibility
1.8.2. Essential Aspects for Implementing a Responsible Management Strategy
1.8.3. Steps for the Implementation of a Corporate Social Responsibility Management System
1.8.4. Tools and Standards of Corporate Social Responsibility
1.9. Multinationals and Human Rights
1.9.1. Globalization, Multinational Corporations and Human Rights
1.9.2. Multinational Corporations and International Law
1.9.3. Legal Instruments for Multinationals in the Field of Human Rights
1.10. Legal Environment and Corporate Governance
1.10.1. International Rules on Importation and Exportation
1.10.2. Intellectual and Industrial Property
1.10.3. International Labor Law
Module 2. Strategic Management and Executive Management
2.1. Organizational Analysis and Design
2.1.1. Conceptual Framework
2.1.2. Key Elements in Organizational Design
2.1.3. Basic Organizational Models
2.1.4. Organizational Design: Typologies
2.2. Corporate Strategy
2.2.1. Competitive Corporate Strategy
2.2.2. Types of Growth Strategies
2.2.3. Conceptual Framework
2.3. Strategic Planning and Strategy Formulation
2.3.1. Conceptual Framework
2.3.2. Elements of Strategic Planning
2.3.3. Strategy Formulation: Process of Strategic Planning
2.4. Strategic Thinking
2.4.1. The Company as a System
2.4.2. Organization Concept
2.5. Financial Diagnosis
2.5.1. Concept of Financial Diagnosis
2.5.2. Stages of Financial Diagnosis
2.5.3. Assessment Methods for Financial Diagnosis
2.6. Planning and Strategy
2.6.1. The Plan from a Strategy
2.6.2. Strategic Positioning
2.6.3. Strategy in Companies
2.7. Strategy Models and Patterns
2.7.1. Conceptual Framework
2.7.2. Strategic Models
2.7.3. Strategic Patterns: The Five P’s of Strategy
2.8. Competitive Strategy
2.8.1. Competitive Advantage
2.8.2. Choosing a Competitive Strategy
2.8.3. Strategies Based on the Strategic Clock Model
2.8.4. Types of Strategies according to the Industrial Sector Life Cycle
2.9. Strategic Management
2.9.1. The Concept of Strategy
2.9.2. The Process of Strategic Management
2.9.3. Approaches in Strategic Management
2.10. Strategy Implementation
2.10.1. Indicator Systems and Process Approach
2.10.2. Strategic Map
2.10.3. Strategic Alignment
2.11. Executive Management
2.11.1. Conceptual Framework of Executive Management
2.11.2. Executive Management. The Role of the Board of Directors and Corporate Management Tools
2.12. Strategic Communication
2.12.1. Interpersonal Communication
2.12.2. Communication Skills and Influence
2.12.3. Internal Communication
2.12.4. Barriers to Business Communication
Module 3. People and Talent Management
3.1. Organizational Behavior
3.1.1. Organizational Behavior. Conceptual Framework
3.1.2. Main Factors of Organizational Behavior
3.2. People in Organizations
3.2.1. Quality of Work Life and Psychological Well-Being
3.2.2. Work Teams and Meeting Management
3.2.3. Coaching and Team Management
3.2.4. Managing Equality and Diversity
3.3. Strategic People Management
3.3.1. Strategic HR Management
3.3.2. Strategic People Management
3.4. Evolution of Resources. An Integrated Vision
3.4.1. The Importance of HR
3.4.2. A New Environment for People Management and Leadership
3.4.3. Strategic HR Management
3.5. Selection, Group Dynamics and HR Recruitment
3.5.1. Approach to Recruitment and Selection
3.5.2. Recruitment
3.5.3. The Selection Process
3.6. Competency-Based HR Management
3.6.1. Analysis of the Potential
3.6.2. Remuneration Policy
3.6.3. Career/Succession Planning
3.7. Performance Evaluation and Performance Management
3.7.1. Performance Management
3.7.2. Performance Management: Objectives and Process
3.8. Management of Training
3.8.1. Learning Theories
3.8.2. Talent Detection and Retention
3.8.3. Gamification and Talent Management
3.8.4. Training and Professional Obsolescence
3.9. Talent Management
3.9.1. Keys for Positive Management
3.9.2. Conceptual Origin of Talent and Its Implication in the Company
3.9.3. Map of Talent in the Organization
3.9.4. Cost and Added Value
3.10. Innovation in Talent and People Management
3.10.1. Strategic Talent Management Models
3.10.2. Talent Identification, Training and Development
3.10.3. Loyalty and Retention
3.10.4. Proactivity and Innovation
3.11. Motivation
3.11.1. The Nature of Motivation
3.11.2. Expectations Theory
3.11.3. Needs Theory
3.11.4. Motivation and Financial Compensation
3.12. Employer Branding
3.12.1. Employer Branding in HR
3.12.2. Personal Branding for HR Professionals
3.13. Coaching
3.13.1. Use of Coaching in the Personnel Development
3.13.2. Coaching Models and Scope
3.13.3. Coaching Schools
3.13.4. Action and Limits of Executive Coaching
3.14. Management Skills Development
3.14.1. What Are Manager Competencies?
3.14.2. Elements of Competencies
3.14.3. Knowledge
3.14.4. Management Skills
3.14.5. Attitudes and Values in Managers
3.14.6. Managerial Skills
3.15. Time Management
3.15.1. Benefits
3.15.2. What Can Be the Causes of Poor Time Management?
3.15.3. Time
3.15.4. Time Illusions
3.15.5. Attention and Memory
3.15.6. State of Mind
3.15.7. Time Management
3.15.8. Being Proactive
3.15.9. Being Clear About the Objective
3.15.10. Order
3.15.11. Planning
3.16. Change Management
3.16.1. Change Management
3.16.2. Type of Change Management Processes
3.16.3. Stages or Phases in the Change Management Process
3.17. Negotiation and Conflict Management
3.17.1. Negotiation
3.17.2. Conflict Management
3.17.3. Crisis Management
3.18. Executive Communication
3.18.1. Internal and External Communication in the Corporate Environment
3.18.2. Communication Departments
3.18.3. The Person in Charge of Communication of the Company. The Profile of the Dircom
3.19. HR Management and Occupational Health and Safety Teams
3.19.1. HR and Team Management
3.19.2. Occupational Health and Safety Prevention
3.20. Productivity, Attraction, Retention and Activation of Talent
3.20.1. Productivity
3.20.2. Talent Attraction and Retention Levers
3.21. Monetary Compensation vs. Non-Cash
3.21.1. Monetary Compensation vs. Non-Cash
3.21.2. Wage Band Models
3.21.3. Non-Cash Compensation Models
3.21.4. Working Model
3.21.5. Corporate Community
3.21.6. Company Image
3.21.7. Emotional Salary
3.22. Innovation in Talent and People Management
3.22.1. Innovation in Organizations
3.22.2. New Challenges in the HR Department
3.22.3. Innovation Management
3.22.4. Tools for Innovation
3.23. Knowledge and Talent Management
3.23.1. Knowledge and Talent Management
3.23.2. Knowledge Management Implementation
3.24. Transforming HR in the Digital Era
3.24.1. The Socioeconomic Context
3.24.2. New Forms of Corporate Organization
3.24.3. New Methodologies
Module 4. Economic and Financial Management
4.1. Economic Environment
4.1.1. Macroeconomic Environment and the National Financial System
4.1.2. Financial Institutions
4.1.3. Financial Markets
4.1.4. Financial Assets
4.1.5. Other Financial Sector Entities
4.2. Company Financing
4.2.1. Sources of Financing
4.2.2. Types of Financing Costs
4.3. Executive Accounting
4.3.1. Basic Concepts
4.3.2. The Company's Assets
4.3.3. The Company's Liabilities
4.3.4. The Company's Net Worth
4.3.5. Results Research
4.4. Management Accounting to Cost Accounting
4.4.1. Elements of Cost Calculation
4.4.2. Expenses in General Accounting and Cost Accounting
4.4.3. Costs Classification
4.5. Information Systems and Business Intelligence
4.5.1. Fundamentals and Classification
4.5.2. Cost Allocation Phases and Methods
4.5.3. Choice of Cost Center and Impact
4.6. Budget and Management Control
4.6.1. The Budget Model
4.6.2. Capital Budget
4.6.3. The Operating Budget
4.6.5. The Treasury’s Budget
4.6.6. Budget Monitoring
4.7. Treasury Management
4.7.1. Accounting Working Capital and Required Working Capital
4.7.2. Calculation of Operating Cash Requirements
4.7.3. Credit Management
4.8. Corporate Tax Responsibility
4.8.1. Basic Tax Concepts
4.8.2. Corporate Income Tax
4.8.3. Value Added Tax
4.8.4. Other Taxes Related to Commercial Activity
4.8.5. The Company as a Facilitator of the Work of the State
4.9. Corporate Control Systems
4.9.1. Analysis of Financial Statements
4.9.2. The Company's Balance Sheet
4.9.3. The Profit and Loss Statement
4.9.4. The Statement of Cash Flows
4.9.5. Ratio Analysis
4.10. Financial Management
4.10.1. The Company's Financial Decisions
4.10.2. Financial Department
4.10.3. Cash Surpluses
4.10.4. Risks Associated with Financial Management
4.10.5. Financial Administration Risk Management
4.11. Financial Planning
4.11.1. Definition of Financial Planning
4.11.2. Actions to Be Taken in Financial Planning
4.11.3. Creation and Establishment of the Business Strategy
4.11.4. The Cash Flow Table
4.11.5. The Working Capital Table
4.12. Corporate Financial Strategy
4.12.1. Corporate Strategy and Sources of Financing
4.12.2. Financial Products for Corporate Financing
4.13. Macroeconomic Context
4.13.1. Macroeconomic Context
4.13.2. Relevant Economic Indicators
4.13.3. Mechanisms for the Control of Macroeconomic Magnitudes
4.13.4. Economic Cycles
4.14. Strategic Financing
4.14.1. Self-Financing
4.14.2. Increase in Equity
4.14.3. Hybrid Resources
4.14.4. Financing Through Intermediaries
4.15. Money and Capital Markets
4.15.1. Money Market
4.15.2. Fixed Income Market
4.15.3. Equity Markets
4.15.4. The Foreign Exchange Market
4.15.5. The Derivatives Market
4.16. Financial Analysis and Planning
4.16.1. Analysis of the Balance Sheet
4.16.2. Income Statement Analysis
4.16.3. Profitability Analysis
4.17. Analyzing and Solving Cases/Problems
4.17.1. Financial Information on Industria de Diseño y Textil, S.A. (INDITEX)
Module 5. Operations and Logistics Management
5.1. Operations Direction and Management
5.1.1. The Role of Operations
5.1.2. The Impact of Operations on the Management of Companies
5.1.3. Introduction to Operations Strategy
5.2. Industrial Organization and Logistics
5.2.1. Industrial Organization Department
5.3. Structure and Types of Production (MTS, MTO, ATO, ETO...)
5.3.1. Production System
5.3.2. Production Strategy
5.3.3. Inventory Management System
5.3.4. Production Indicators
5.4. Structure and Types of Procurement
5.4.1. Function of Procurement
5.4.2. Procurement Management
5.4.3. Types of Purchases
5.4.4. Efficient Purchasing Management of a Company
5.4.5. Stages of the Purchase Decision Process
5.5. Economic Control of Purchasing
5.5.1. Economic Influence of Purchases
5.5.2. Cost Centers
5.5.3. Budget
5.5.4. Budgeting vs. Actual Expenditure
5.5.5. Budgetary Control Tools
5.6. Warehouse Operations Control
5.6.1. Inventory Control
5.6.2. Location Systems
5.6.3. Stock Management Techniques
5.6.4. Storage Systems
5.7. Strategic Purchasing Management
5.7.1. Business Strategy
5.7.2. Strategic Planning
5.7.3. Purchasing Strategies
5.8. Typologies of the Supply Chain (SCM)
5.8.1. Supply Chain
5.8.2. Benefits of Supply Chain Management
5.8.3. Logistical Management in the Supply Chain
5.9. Supply Chain Management
5.9.1. The Concept of Supply Chain Management (SCM)
5.9.2. Costs and Efficiency of the Operations Chain
5.9.3. Demand Patterns
5.9.4. Operations Strategy and Change
5.10. Interactions Between the SCM and All Other Departments
5.10.1. Interaction of the Supply Chain
5.10.2. Interaction of the Supply Chain. Integration by Parts
5.10.3. Supply Chain Integration Problems
5.10.4. Supply Chain
5.11. Logistics Costs
5.11.1. Logistics Costs
5.11.2. Problems with Logistics Costs
5.11.3. Optimizing Logistic Costs
5.12. Profitability and Efficiency of Logistics Chains: KPIs
5.12.1. Logistics Chain
5.12.2. Profitability and Efficiency of the Logistics Chain
5.12.3. Indicators of Profitability and Efficiency of the Supply Chain
5.13. Process Management
5.13.1. Process Management
5.13.2. Process-Based Approach: Process Mapping
5.13.3. Improvements in Process Management
5.14. Distribution and Transportation Logistics
5.14.1. Distribution in the Supply Chain
5.14.2. Transportation Logistics
5.14.3. Geographic Information Systems as a Support to Logistics
5.15. Logistics and Customers
5.15.1. Demand Analysis
5.15.2. Demand and Sales Forecast
5.15.3. Sales and Operations Planning
5.15.4. Collaborative Planning, Forecasting and Replenishment (CPFR)
5.16. International Logistics
5.16.1. Export and Import Processes
5.16.2. Customs
5.16.3. Methods and Means of International Payment
5.16.4. International Logistics Platforms
5.17. Outsourcing of Operations
5.17.1. Operations Management and Outsourcing
5.17.2. Outsourcing Implementation in Logistics Environments
5.18. Competitiveness in Operations
5.18.1. Operations Management
5.18.2. Operational Competitiveness
5.18.3. Operations Strategy and Competitive Advantages
5.19. Quality Management
5.19.1. Internal and External Customers
5.19.2. Quality Costs
5.19.3. Ongoing Improvement and the Deming Philosophy
Module 6. Information Systems Management
6.1. Technological Environment
6.1.1. Technology and Globalization
6.1.2. Economic Environment and Technology
6.1.3. Technological Environment and Its Impact on Companies
6.2. Information Systems in Companies
6.2.1. The Evolution of the IT Model
6.2.2. Organization and IT Departments
6.2.3. Information Technology and Economic Environment
6.3. Corporate Strategy and Technology Strategy
6.3.1. Creating Value for Customers and Shareholders
6.3.2. Strategic IS/IT Decisions
6.3.3. Corporate Strategy vs. Technological and Digital Strategy
6.4. Information Systems Management
6.4.1. Corporate Governance of Technology and Information Systems
6.4.2. Management of Information Systems in Companies
6.4.3. Expert Managers in Information Systems: Roles and Functions
6.5. Information Technology Strategic Planning
6.5.1. Information Technology Strategic Planning
6.5.2. Phases of Information Systems Strategic Planning
6.6. Information Systems for Decision-Making
6.6.1. Business Intelligence
6.6.2. Data Warehouse
6.6.3. BSC or Balanced Scorecard
6.7. Exploring the Information
6.7.1. SQL: Relational Databases. Basic Concepts
6.7.2. Networks and Communications
6.7.3. Operational System: Standardized Data Templates
6.7.4. Strategic System: OLAP, Multidimensional Model and Graphical Dashboards
6.7.5. Strategic DB Analysis and Report Composition
6.8. Corporate Business Intelligence
6.8.1. The World of Data
6.8.2. Relevant Concepts
6.8.3. Main Characteristics
6.8.4. Solutions in Today's Market
6.8.5. Overall Architecture of a BI Solution
6.8.6. Cybersecurity in BI and Data Science
6.9. New Business Concept
6.9.1. Why BI?
6.9.2. Obtaining Information
6.9.3. Reasons to Invest in BI
6.10. BI Tools and Solutions
6.10.1. How to Choose the Best Tool?
6.10.2. Microsoft Power BI, MicroStrategy and Tableau
6.10.3. SAP BI, SAS BI and Qlikview
6.10.4. Prometheus
6.11. BI Project Planning and Management
6.11.1. First Steps to Define a BI Project
6.11.2. BI Solution for the Company
6.11.3. Requirements and Objectives
6.12. Corporate Management Applications
6.12.1. Information Systems and Corporate Management
6.12.2. Applications for Corporate Management
6.12.3. Enterprise Resource Planning or ERP Systems
6.13. Digital Transformation
6.13.1. Conceptual Framework of Digital Transformation
6.13.2. Digital Transformation; Key Elements, Benefits and Drawbacks
6.13.3. Digital Transformation in Companies
6.14. Technology and Trends
6.14.1. Main Trends in the Field of Technology that are Changing Business Models
6.14.2. Analysis of the Main Emerging Technologies
6.15. IT Outsourcing
6.15.1. Conceptual Framework of Outsourcing
6.15.2. IT Outsourcing and Its Impact on the Business
6.15.3. Keys to Implement Corporate IT Outsourcing Projects
Module 7. Commercial Management, Strategic Marketing and Corporate Communications
7.1. Commercial Management
7.1.1. Conceptual Framework of Commercial Management
7.1.2. Business Strategy and Planning
7.1.3. The Role of Sales Managers
7.2. Marketing
7.2.1. The Concept of Marketing
7.2.2. The Basic Elements of Marketing
7.2.3. Marketing Activities in Companies
7.3. Strategic Marketing Management
7.3.1. The Concept of Strategic Marketing
7.3.2. Concept of Strategic Marketing Planning
7.3.3. Stages in the Process of Strategic Marketing Planning
7.4. Digital Marketing and E-Commerce
7.4.1. Digital Marketing and E-Commerce Objectives
7.4.2. Digital Marketing and Media Used
7.4.3. E-Commerce. General Context
7.4.4. Categories of E-Commerce
7.4.5. Advantages and Disadvantages of E-Commerce versus Traditional Commerce
7.5. Managing Digital Business
7.5.1. Competitive Strategy in the Face of the Growing Digitalization of the Media
7.5.2. Designing and Creating a Digital Marketing Plan
7.5.3. ROI Analysis in a Digital Marketing Plan
7.6. Digital Marketing to Reinforce a Brand
7.6.1. Online Strategies to Improve Your Brand's Reputation
7.6.2. Branded Content and Storytelling
7.7. Digital Marketing Strategy
7.7.1. Defining the Digital Marketing Strategy
7.7.2. Digital Marketing Strategy Tools
7.8. Digital Marketing to Attract and Retain Customers
7.8.1. Loyalty and Engagement Strategies through the Internet
7.8.2. Visitor Relationship Management
7.8.3. Hypersegmentation
7.9. Managing Digital Campaigns
7.9.1. What Is a Digital Advertising Campaign?
7.9.2. Steps in Launching an Online Marketing Campaign
7.9.3. Mistakes in Digital Advertising Campaigns
7.10. Online Marketing Plan
7.10.1. What Is an Online Marketing Plan?
7.10.2. Steps in Creating an Online Marketing Plan
7.10.3. Advantages of Having an Online Marketing Plan
7.11. Blended Marketing
7.11.1. What Is Blended Marketing?
7.11.2. Differences Between Online and Offline Marketing
7.11.3. Aspects to Be Taken into Account in the Blended Marketing Strategy
7.11.4. Characteristics of a Blended Marketing Strategy
7.11.5. Recommendations in Blended Marketing
7.11.6. Benefits of Blended Marketing
7.12. Sales Strategy
7.12.1. Sales Strategy
7.12.2. Sales Methods
7.13. Corporate Communication
7.13.1. Concept
7.13.2. The Importance of Communication in the Organization
7.13.3. Type of Communication in the Organization
7.13.4. Functions of Communication in the Organization
7.13.5. Elements of Communication
7.13.6. Communication Problems
7.13.7. Communication Scenarios
7.14. Corporate Communication Strategy
7.14.1. Motivational Programs, Social Action, Participation and Training with HR
7.14.2. Internal Communication Support and Tools
7.14.3. Internal Communication Plan
7.15. Digital Communication and Reputation
7.15.1. Online Reputation
7.15.2. How to Measure Digital Reputation?
7.15.3. Online Reputation Tools
7.15.4. Online Reputation Report
7.15.5. Online Branding
Module 8. Market Research, Advertising and Commercial Management
8.1. Market Research
8.1.1. Marketing Research: Historical Origin
8.1.2. Analysis and Evolution of the Conceptual Framework of Marketing Research
8.1.3. Key Elements and Value Contribution of Market Research
8.2. Quantitative Research Methods and Techniques
8.2.1. Sample Size
8.2.2. Sampling
8.2.3. Types of Quantitative Techniques
8.3. Qualitative Research Methods and Techniques
8.3.1. Types of Qualitative Research
8.3.2. Qualitative Research Techniques
8.4. Market Segmentation
8.4.1. Market Segmentation Concept
8.4.2. Utility and Segmentation Requirements
8.4.3. Consumer Market Segmentation
8.4.4. Industrial Market Segmentation
8.4.5. Segmentation Strategies
8.4.6. Segmentation Based on Marketing Mix Criteria
8.4.7. Market Segmentation Methodology
8.5. Research Project Management
8.5.1. Market Research as a Process
8.5.2. Planning Stages in Market Research
8.5.3. Execution Stages in Marketing Research
8.5.4. Managing a Research Project
8.6. International Market Research
8.6.1. International Market Research
8.6.2. International Market Research Process
8.6.3. The Importance of Secondary Sources in International Market Research
8.7. Feasibility Studies
8.7.1. Concept and Usefulness
8.7.2. Outline of a Feasibility Study
8.7.3. Development of a Feasibility Study
8.8. Publicity
8.8.1. Historical Background of Advertising
8.8.2. Conceptual Framework of Advertising; Principles, Concept of Briefing and Positioning
8.8.3. Advertising Agencies, Media Agencies and Advertising Professionals
8.8.4. Importance of Advertising in Business
8.8.5. Advertising Trends and Challenges
8.9. Developing the Marketing Plan
8.9.1. Marketing Plan Concept
8.9.2. Situation Analysis and Diagnosis
8.9.3. Strategic Marketing Decisions
8.9.4. Operating Marketing Decisions
8.10. Promotion and Merchandising Strategies
8.10.1. Integrated Marketing Communication
8.10.2. Advertising Communication Plan
8.10.3. Merchandising as a Communication Technique
8.11. Media Planning
8.11.1. Origin and Evolution of Media Planning
8.11.2. Media
8.11.3. Media Plan
8.12. Fundamentals of Commercial Management
8.12.1. The Role of Commercial Management
8.12.2. Systems of Analysis of the Company/Market Commercial Competitive Situation
8.12.3. Commercial Planning Systems of the Company
8.12.4. Main Competitive Strategies
8.13. Commercial Negotiation
8.13.1. Commercial Negotiation
8.13.2. Psychological Issues in Negotiation
8.13.3. Main Negotiation Methods
8.13.4. The Negotiation Process
8.14. Decision-Making in Commercial Management
8.14.1. Commercial Strategy and Competitive Strategy
8.14.2. Decision Making Models
8.14.3. Decision-Making Analytics and Tools
8.14.4. Human Behavior in Decision Making
8.15. Sales Network Management
8.15.1. Sales Management.
8.15.2. Networks Serving Commercial Activity
8.15.3. Salesperson Recruitment and Training Policies
8.15.4. Remuneration Systems for Own and External Commercial Networks
8.15.5. Management of the Commercial Process. Control and Assistance to the Work of the Sales Representatives Based on the Information
8.16. Implementing the Commercial Function
8.16.1. Recruitment of Own Sales Representatives and Sales Agents
8.16.2. Controlling Commercial Activity
8.16.3. The Code of Ethics of Sales Personnel
8.16.4. Compliance with Legislation
8.16.5. Generally Accepted Standards of Business Conduct
8.17. Key Account Management
8.17.1. Concept of Key Account Management
8.17.2. The Key Account Manager
8.17.3. Key Account Management Strategy
8.18. Financial and Budgetary Management
8.18.1. The Break-Even Point
8.18.2. The Sales Budget. Control of Management and of the Annual Sales Plan
8.18.3. Financial Impact of Strategic Sales Decisions
8.18.4. Cycle Management, Turnover, Profitability and Liquidity
8.18.5. Income Statement
Module 9. Innovation and Project Management
9.1. Innovation
9.1.1. Introduction to Innovation
9.1.2. Innovation in the Entrepreneurial Ecosystem
9.1.3. Instruments and Tools for the Business Innovation Process
9.2. Innovation Strategy
9.2.1. Strategic Intelligence and Innovation
9.2.2. Innovation from Strategy
9.3. Project Management for Startups
9.3.1. Startup Concept
9.3.2. Lean Startup Philosophy
9.3.3. Stages of Startup Development
9.3.4. The Role of a Project Manager in a Startup
9.4. Business Model Design and Validation
9.4.1. Conceptual Framework of a Business Model
9.4.2. Business Model Design and Validation
9.5. Project Direction and Management
9.5.1. Project Management and Direction: Identification of Opportunities to Develop Corporate Innovation Projects
9.5.2. Main Stages or Phases in the Direction and Management of Innovation Projects
9.6. Project Change Management: Training Management
9.6.1. Concept of Change Management
9.6.2. The Change Management Process
9.6.3. Change Implementation
9.7. Project Communication Management
9.7.1. Project Communications Management
9.7.2. Key Concepts for Project Communications Management
9.7.3. Emerging Trends
9.7.4. Adaptations to Equipment
9.7.5. Planning Communications Management
9.7.6. Managing Communications
9.7.7. Monitoring Communications
9.8. Traditional and Innovative Methodologies
9.8.1. Innovative Methodologies
9.8.2. Basic Principles of Scrum
9.8.3. Differences between the Main Aspects of Scrum and Traditional Methodologies
9.9. Creation of a Startup
9.3.1. Creation of a Startup
9.3.2. Organization and Culture
9.3.3. Top Ten Reasons Why Startups Fail
9.3.4. BORRAR
9.10. Project Risk Management Planning
9.10.1. Risk Planning
9.10.2. Elements for Creating a Risk Management Plan
9.10.3. Tools for Creating a Risk Management Plan
9.10.4. Content of the Risk Management Plan
Module 10. Executive Management
10.1. General Management
10.1.1. The Concept of General Management
10.1.2. The General Manager's Action
10.1.3. The CEO and Their Responsibilities
10.1.4. Transforming the Work of Management
10.2. Manager Functions: Organizational Culture and Approaches
10.2.1. Manager Functions: Organizational Culture and Approaches
10.3. Operations Management
10.3.1. The Importance of Management
10.3.2. Value Chain
10.3.3. Quality Management
10.4. Public Speaking and Spokesperson Education
10.4.1. Interpersonal Communication
10.4.2. Communication Skills and Influence
10.4.3. Communication Barriers
10.5. Personal and Organizational Communications Tools
10.5.1. Interpersonal Communication
10.5.2. Interpersonal Communication Tools
10.5.3. Communication in the Organization
10.5.4. Tools in the Organization
10.6. Communication in Crisis Situations
10.6.1. Crisis
10.6.2. Phases of the Crisis
10.6.3. Messages: Contents and Moments
10.7. Preparation of a Crisis Plan
10.7.1. Analysis of Possible Problems
10.7.2. Planning
10.7.3. Adequacy of Personnel
10.8. Emotional Intelligence
10.8.1. Emotional Intelligence and Communication
10.8.2. Assertiveness, Empathy and Active Listening
10.8.3. Self-Esteem and Emotional Communication
10.9. Personal Branding
10.9.1. Strategies for Personal Brand Development
10.9.2. Personal Branding Laws
10.9.3. Tools for Creating Personal Brands
10.10. Leadership and Team Management
10.10.1. Leadership and Leadership Styles
10.10.2. Leader Capabilities and Challenges
10.10.3. Managing Change Processes
10.10.4. Managing Multicultural Teams
Module 11. Entrepreneurial Innovation and Initiative
11.1. Design Thinking
11.1.1. The Blue Ocean Strategy
11.1.2. Collaborative Innovation
11.1.3. Open Innovation
11.2. Strategic Innovation Intelligence
11.2.1. Technology Monitoring
11.2.2. Technology Foresight
11.2.3. Coolhunting
11.3. Entrepreneurship and Innovation
11.3.1. Strategies to Search for Business Opportunities
11.3.2. Assessing the Feasibility of New Projects
11.3.3. Innovation Management Systems
11.3.4. Entrepreneur Soft Skills
11.4. Managing Start-Ups
11.4.1. Introduction to Financial Management in Startup Companies
11.4.2. Financial Metrics for Startups
11.4.3. Financial Planning: Projection Models and Their Interpretation
11.4.4. Valuation Methods
11.4.5. BORRAR
11.5. The Business Plan
11.5.1. Business Plan in the Digital Era
11.5.2. The Canvas Model
11.5.3. Value Proposition Model
11.5.4. Content and Presentation
11.6. Project Management
11.6.1. Agile Development
11.6.2. Lean Management in Startups
11.6.3. Project Tracking and Project Steering
11.7. Growth Phases in Startup Companies
11.7.1. Seed Phase
11.7.2. Startup Phase
11.7.3. Growth Phase
11.7.4. Consolidation Phase
11.8. Financing Startups
11.8.1. Bank Financing
11.8.2. Subsidies
11.8.3. Seed Capital and Accelerators. Business Angels
11.8.4. Venture Capital. IPO
11.8.5. Public to Private Partnership
11.9. International Venture Capital and Seed Capital Entities
11.9.1. BORRAR BORRAR
11.9.2. International Venture Capital Entities
11.9.3. Private Investors: Caixa Capital Risc and BStartup
11.9.4. FOND-ICO Global
11.9.5. Accelerators: Wayra, Lanzadera and Plug & Play
11.10. Lean Management
11.10.1. The Basic Principles of Lean Management
11.10.2. Improvement and Problem-Solving Groups
11.10.3. New Forms of Maintenance and Quality Management
Module 12. Digital Marketing and e-Commerce
12.1. Digital e-Commerce Management
12.1.1. New e-Commerce Business Models
12.1.2. Planning and Developing an e-Commerce Strategic Plan
12.1.3. Technological Structure in e-Commerce
12.2. e-Commerce Operations and Logistics
12.2.1. How to Manage Fulfillment?
12.2.2. Digital Point-of-Sale Management
12.2.3. Contact Center Management
12.2.4. Automation in Management and Monitoring Processes
12.3. Implementing e-Commerce Techniques
12.3.1. Social Media and Integration in the E-Commerce Plan
12.3.2. Multichannel Strategy
12.3.3. Personalizing Dashboards
12.4. Digital Pricing
12.4.1. Online Payment Methods and Payment Gateways
12.4.2. Electronic Promotions
12.4.3. Digital Price Timing
12.4.4. e-Auctions
12.5. From e-Commerce to m-Commerce and s-Commerce
12.5.1. e-Marketplace Business Models
12.5.2. s-Commerce and Brand Experience
12.5.3. Purchase via Mobile Devices
12.6. Customer Intelligence: from e-CRM to s-CRM
12.6.1. Integrating the Consumer in the Value Chain
12.6.2. Online Research and Loyalty Techniques
12.6.3. Planning a Customer Relationship Management Strategy
12.7. Digital Marketing Trade
12.7.1. Cross Merchandising
12.7.2. Designing and Managing Facebook Ads Campaigns
12.7.3. Designing and Managing Google Adwords Campaigns.
12.8. Online Marketing for e-Commerce
12.8.1. Inbound Marketing
12.8.2. Display and Programmatic Purchasing
12.8.3. Communication Plan
Module 13. Search Engine Marketing
13.1. How Search Engines Work
13.1.1. Indicators and Indexes
13.1.2. Algorithms
13.1.3. SEO and Corporate Branding
13.2. SEO Analysis
13.2.1. Determining KPIs
13.2.2. Generating Scripts and Alerts
13.2.3. Optimization of Images, Videos and Other Elements
13.2.4. Link Building
13.3. Technical SEO
13.3.1. Web Performance Optimization
13.3.2. Real Time and Content
13.3.3. Relevant Tagging and Headers
13.3.4. Advanced WPO Techniques
13.4. SEO and e-Commerce
13.4.1. Conversion Rate Optimization
13.4.2. Google Search Console
13.4.3. Social Proof and Viralization
13.4.4. Navigation and Indexability
13.5. Keyword Hunting for SEM
13.5.1. Adwords Keyword Tool
13.5.2. Google Suggest
13.5.3. Insights for Search
13.5.4. GoogleTrends
13.6. SEM and Google Ads
13.6.1. Google Shopping
13.6.2. Google Display Network
13.6.3. Google Ads Mobile
13.6.4. YouTube Advertising
13.7. Facebook Ads
13.7.1. PPC/PPF (Pay-Per-Fan) Adverts
13.7.2. Creating Facebook Ads
13.7.3. Facebook Power Editor
13.7.4. Campaign Optimization
13.8. SEM Strategy and Measurement
13.8.1. Quality Score
13.8.2. Site Links
13.8.3. KPIs
13.8.4. Impressions, Clicks, Conversions. Revenue, ROI, CPA
Module 14. Digital Communication and Online Reputation
14.1. Web 2.0 or the Social Web
14.1.1. Organization in the Age of Conversation
14.1.2. Web 2.0 Is All About People
14.1.3. Digital Environment and New Communication Formats
14.2. Digital Communication and Reputation
14.2.1. Online Reputation Report
14.2.2. Netiquette and Good Practices on Social Media
14.2.3. Branding and Networking 2.0
14.3. Designing and Planning an Online Reputation Plan
14.3.1. BORRAR
14.3.2. Brand Reputation Plan
14.3.3. General Metrics, ROI, and Social CRM
14.3.4. Online Crisis and Reputational SEO
14.4. General, Professional and Microblogging Platforms
14.4.1. Facebook
14.4.2. LinkedIn
14.4.3. Twitter
14.5. Video, Image and Mobility Platforms
14.5.1. YouTube
14.5.2. Instagram
14.5.3. Flickr
14.5.4. Vimeo
14.5.5. Pinterest
14.6. Content and Storytelling Strategy
14.6.1. Corporate Blogging
14.6.2. Content Marketing Strategy
14.6.3. Creating a Content Plan
14.6.4. Content Curation Strategy
14.7. Social Media Strategies
14.7.1. Corporate PR and Social Media
14.7.2. Defining the Strategy to Be Followed in Each Medium
14.7.3. Analysis and Evaluation of Results
14.8. Community Management
14.8.1. Functions, Duties, and Responsibilities of the Community Manager
14.8.2. Social Media Manager
14.8.3. Social Media Strategist
14.9. Social Media Plan
14.9.1. Designing a Social Media Plan
14.9.2. Schedule, Budget, Expectations and Follow-up
14.9.3. Contingency Protocol in Case of Crisis
14.10. Online Monitoring Tools
14.10.1. Management Tools and Desktop Applications
14.10.2. Monitoring and Research Tools
Module 15. Performance and Inbound Marketing
15.1. Permission Marketing
15.1.1. How to Obtain a User’s Permission
15.1.2. Personalizing the Message
15.1.3. Mail Confirmation or Double Opt-In
15.2. Strategy and Performance Techniques
15.2.1. Performance Marketing: Results
15.2.2. Digital Media Mix
15.2.3. The Importance of the Funnel
15.3. Affiliate Campaign Development
15.3.1. Agencies and Affiliate Programs
15.3.2. Post View
15.3.3. Defining Affiliate Programs
15.3.4. Display and Campaign Optimization
15.4. Launching an Affiliate Program
15.4.1. Affiliation and Direct Affiliation Networks
15.4.2. Results Analysis and Monitoring
15.4.3. Fraud Control
15.5. Developing E-Mail Campaigns
15.5.1. Lists of Subscribers, Leads and Customers
15.5.2. E-Mail Marketing Tools and Resources
15.5.3. Online Writing for E-Mail Marketing Campaigns
15.6. E-Mail Marketing Metrics
15.6.1. List Metrics
15.6.2. Newsletter Delivery Metrics
15.6.3. Conversion Metrics
15.7. Inbound Marketing
15.7.1. Effective Inbound Marketing
15.7.2. The Benefits of Inbound Marketing
15.7.3. Measuring the Success of Inbound Marketing
15.8. Target Research
15.8.1. Consumer Intent Modeling and Buyer Personas
15.8.2. Customer Journey Mapping
15.8.3. Content Strategy
15.9. Content Optimization
15.9.1. Content Optimization for Search Engines
15.9.2. Content Creation
15.9.3. Content Dynamization
15.10. Conversion
15.10.1. Lead Capture and CRO
15.10.2. Lead Nurturing and Marketing Automation
Module 16. Web Analytics and Marketing Analytics
16.1. Web Analysis
16.1.1. The Fundamentals of Web Analytics
16.1.2. Classical Media vs. Digital Media
16.1.3. The Web Analyst's Basic Methodology
16.2. Google Analytics
16.2.1. Configuring an Account
16.2.2. Javascript Tracking API
16.2.3. Customized Reports and Segments
16.3. Qualitative Analysis
16.3.1. Research Techniques Applied in Web Analytics
16.3.2. Customer Journey
16.3.3. Purchase Funnel
16.4. Digital Metrics
16.4.1. Basic Metrics
16.4.2. Ratios
16.4.3. Setting Objectives and KPIs
16.5. Strategy Analysis Areas
16.5.1. Web Traffic Acquisition
16.5.2. Activation
16.5.3. Conversion
16.5.4. Loyalty
16.6. Data Science and Big Data
16.6.1. Business Intelligence
16.6.2. Methodology and Analysis of Large Volumes of Data
16.6.3. Data Extraction, Processing and Loading
16.7. Data Visualization
16.7.1. Viewing and Interpreting Dashboards
16.7.2. Converting Data into a Value
16.7.3. Integrating Sources
16.7.4. Presenting Reports
16.8. Web Analytics Tools
16.8.1. Technological Basis of WA Tool
16.8.2. Logs and Tags
16.8.3. Basic and Ad-hoc Labeling
Module 17. Innovation, e-Logistics and Supply Chain Technology
17.1. Process Engineering and Product Engineering
17.1.1. Innovation Strategies
17.1.2. Open Innovation
17.1.3. Innovative Organization and Culture
17.1.4. Multifunctional Teams
17.2. Launch and Industrialization of New Products
17.2.1. Design of New Products
17.2.2. Lean Design
17.2.3. Industrialization of New Products
17.2.4. Manufacture and Assembly
17.3. Digital e-Commerce Management
17.3.1. New e-Commerce Business Models
17.3.2. Planning and Developing an e-Commerce Strategic Plan
17.3.3. Technological Structure in e-Commerce
17.4. e-Commerce Operations and Logistics
17.4.1. Digital Point-of-Sale Management
17.4.2. Contact Center Management
17.4.3. Automation in Management and Monitoring Processes
17.5. e-Logistics B2C and B2B
17.5.1. e-Logistics
17.5.2. B2C: e-Fulfilment, the Last Mile
17.5.3. B2B: e-Procurement. Marketplaces
17.6. Digital Pricing
17.6.1. Online Payment Methods and Payment Gateways
17.6.2. Electronic Promotions
17.6.3. Digital Price Timing
17.6.4. e-Auctions
17.7. Legal Aspects of e-Commerce
17.7.1. EU and Spanish Regulations
17.7.2. Data Protection
17.7.3. Fiscal Aspects of e-Commerce
17.7.4. General Sales Conditions
17.8. The Warehouse in e-Commerce
17.8.1. Peculiarities of the Warehouse in e-Commerce
17.8.2. Warehouse Design and Planning
17.8.3. Infrastructure. Fixed and Mobile Devices
17.8.4. Zoning and Locations
17.9. Designing an Online Store
17.9.1. Design and Usability
17.9.2. Most Common Functionalities
17.9.3. Alternative Technologies
17.10. Supply Chain Management and Future Trends
17.10.1. The Future of e-Business
17.10.2. The Current and Future Reality of e-Commerce
17.10.3. SC Operating Models for Global Companies
Module 18. Mobile e-Commerce
18.1. Mobile Marketing
18.1.1. New Consumption and Mobility Habits
18.1.2. The SoLoMo Model
18.1.3. The 4 Ps of the Marketing Mix in Mobility
18.2. Mobile Technology
18.2.1. Mobile Operators
18.2.2. Mobile Devices and Operating Systems
18.2.3. Mobile and Web Apps
18.2.4. Sensors and Integration with the Physical World
18.3. Trends in Mobile Marketing
18.3.1. Mobile Publishing
18.3.2. Advergaming and Gamification
18.3.3. Mobile Geolocalization
18.3.4. Augmented Reality
18.4. Mobile User Behavior
18.4.1. New Search Habits on Mobile Devices
18.4.2. Multi-Screen
18.4.3. Mobile as a Purchasing Driver
18.4.4. ASO, Mobile User Acquisition and Loyalty.
18.5. User Interface and Shopping Experience
18.5.1. m-Commerce Rules and Platforms
18.5.2. Omnichannel
18.5.3. Mobile & Proximity Marketing
18.5.4. Gap between Consumer and Advertiser
18.5.5. Mobile Commerce Content Managers
18.6. Apps and Purchases
18.6.1. Designing Mobile Commerce Apps
18.6.2. App Stores
18.6.3. App Marketing for Customer Loyalty
18.6.4. App Marketing for e-Commerce
18.7. Mobile Payments
18.7.1. Value Chain and Business Models of Mobile Payment Methods
18.7.2. Keys to Improve UX in Mobile Payment
18.7.3. Positioning Strategies in the Mobile Payments Market
18.7.4. Fraud Management
18.8. Mobile Analytics
18.8.1. Mobile Measurement and Analysis Methodologies
18.8.2. Mobile Metrics: Main KPIs
18.8.3. Profitability Analysis
18.8.4. Mobile Analytics
18.9. Mobile Commerce
18.9.1. Services
18.9.2. Applications
18.9.3. Mobile Social Shopping
18.10. Mobile Social Media Applications
18.10.1. Integrating Cell Phones into Social Networks
18.10.2. Mobility, Relationship, Ubiquity and Publicity
18.10.3. Facebook Places
18.10.4. Geolocation, Mobile Directories, Online Recommendations and Shopping
Module 19. New Digital Trends
19.1. The Internet of Things
19.1.1. Visions and Challenges
19.1.2. Key Technologies
19.1.3. Pioneering Projects
19.2. Gamification
19.2.1. Business Gamification Techniques
19.2.2. Gamification Design Framework
19.2.3. Operating Mechanisms and Motivation
19.2.4. Benefits and Return of Investment
19.3. Big Data
19.3.1. Sectoral Application
19.3.2. Business Models
19.3.3. New Professions
19.4. Artificial Intelligence
19.4.1. Methodological Aspects in Artificial Intelligence
19.4.2. Heuristic Search
19.4.3. Rule Inference Methods
19.4.4. Semantic Networks
19.5. Robotics
19.5.1. Robot Morphology
19.5.2. Mathematical Tools for Spatial Localization
19.5.3. Cinematic Control
19.5.4. Criteria for Implementing an Industrial Robot
19.6. Modeling and Simulation
19.6.1. Modeling using DEVS
19.6.2. Modeling of Random Inputs
19.6.3. Generation of Random Inputs
19.6.4. Design of Experiments and Optimization
19.7. Implementing Cryptography in Technology Projects
19.7.1. Electronic Signature
19.7.2. Digital Certificate
19.7.3. Data Encryption
19.7.4. Practical Applications of Cryptography
19.8. Other Trends
19.8.1. 3D Printing
19.8.2. Drones
19.8.3. Computer Vision
19.8.4. Augmented Reality

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