Syllabus

Starting from an A2 level of knowledge, the syllabus and contents of this Postgraduate certificate will teach vocabulary, expressive techniques and tools that allow precise and assertive communication in the resolution of complaints in English. At the end of the program, students will be prepared to face requirements and conflicts in the work environment with success, using this universal language as a communicative tool.  

Access an exclusive program where you will find the latest resources to learn how to operate fluently in English in the business environment" 

Syllabus

The syllabus for this Postgraduate certificate in Workplace Complaints and Incident Resolution in English was developed by a group of experts in the field. For its design they have taken into account the most up-to-date information, provided by their experience and current activity in the area, along with TECH's pedagogical criteria to guarantee the quality of its content. 

This is why this 100% online program will provide students with the necessary skills to face complex business challenges and decisions in English that will lead the company on the road to success.  

The 150 hours that make up this program are not only dedicated to the best theoretical content, but professionals will also find practical and additional material in the Virtual Classroom to contextualize all the information. It will feature research articles, further reading, case studies of real business situations, in-depth videos and much more. Everything you need to delve deeper into the aspects of the syllabus you consider most interesting and get the most out of the program. 

This is a unique opportunity to improve your professional skills and competencies within the communication business sector, giving you access to a wider range of job opportunities based on positions of responsibility and prestige. 

This Postgraduate certificate takes place over 6 weeks, and it consists of 1 module:

Module 1. Incident Resolution and Interdepartmental Communication

A unique, key, and decisive educational experience to boost your professional development and make the definitive leap"

Where, when and how is it taught?

TECH offers the possibility of developing this Postgraduate certificate in Workplace Complaints and Incident Resolution in English completely online. Over the course of 6 weeks, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time.

Module 1. Incident Resolution and Interdepartmental Communication

1.1. General Information about the Departments and Positions in a Company  
1.2. Simple Responsibilities and Duties of Departments and Positions  
1.3. Hierarchies in the Workplace
1.4. Types of Incidents and Simple Complaints  
1.5. Facing and Resolving Simple Incidents and Complaints  
1.6. Unilateral Communication in the Business Environment 
1.7. Bilateral Communication in the Business Environment 
1.8. Voluntary Resignations and Vacation Requests 
1.9. Medical and Maternity/Paternity Leave 
1.10. Warning and Dismissal Procedures

A unique program that will allow you to get an effective job, salary, professional and personal promotion" 

Teaching Objectives

In order to effectively resolve professional conflicts in English, it is necessary to use different techniques to maintain effective, assertive and efficient communication. In this context, this Postgraduate certificate by TECH focuses on providing students with the necessary knowledge to deal with this type of complaints or incidents in the workplace. A unique opportunity for students to allow them to expand their profile. 

Don't miss the opportunity to become the turning point between a good conflict and a bad one" 

TECH makes the goals of their students their own goals too 
Working together to achieve them 

Postgraduate certificate in Workplace Complaints and Incident Resolution in English enable students to:

  1. Solve basic and simple communicative tasks in order to fulfil their functions both in a work environment and in everyday situations 
  2. Interact and express yourself in these situations in an independent and adequate manner, in a standard register in written and oral communication 
  3. Define the most relevant social aspects of everyday life situations and recognize the most common forms of social relationships 
  4. Use the linguistic resources necessary to get by in communication situations in the work environment 
  5. Develop resources and tools that enable them to assess and improve their own learning and use of the language 
  6. Be able to understand the main points of clear, standard-language texts on familiar matters, whether in work study or leisure situations 
  7. Know how to cope in most of the situations that may arise in the workplace where English is used as the lingua franca 
  8. Be able to produce simple and coherent texts on topics that they are familiar with in the work or in which they have a personal interest 
  9. Be able to describe work experiences, events, wishes and aspirations, as well as briefly justify their opinions or explain their work plans 
  10. Produce simple oral texts taking into account differences in register 
  11. Understand and use simple vocabulary related departments and positions in a company 
  12. Respond to incidents and administrative formalities, following the rules of the typical textual genres of the business world 
  13. Relate appropriately with the client, using simple expressions that respect the rules of politeness 
  14. Use a series of simple connectors and other elements that ensure speech coherence, as well as business structure descriptive vocabulary and expressions

Postgraduate Certificate in Workplace Complaints and Incident Resolution in English

The benefits of studying online are many, saving time and transportation are the most important. That is why TECH Global University brings this Postgraduate Certificate in Workplace Complaints and Incident Resolution in English to your home, with all the technological and educational tools on the market. We have the best teachers in the world, who will take your professional career to another level. TECH has ten thousand university programs in ten different languages, which allows us to cross cultural borders. In an increasingly globalized and competitive labor market, mastering the English language is crucial to stand out and achieve professional success. The main objective of this academic program is to provide students with the necessary tools to efficiently manage any type of complaint or incident in English that may arise in their work environment. By focusing specifically on the workplace, this Postgraduate Certificate guarantees practical education applicable to real-life situations, allowing students to develop effective conflict resolution and negotiation skills.

Study 100% online

One of the main advantages of this Postgraduate Certificate is that it is taught in English and completely online, allowing students to fully immerse themselves in the language and improve their oral and written fluency and comprehension. English proficiency in the work environment not only facilitates communication with foreign colleagues and superiors, but also expands job opportunities and professional growth globally. In addition, the focus on complaints and incident resolution provides students with a detailed insight into the workings of companies and organizations, as well as the skills necessary to resolve problems effectively and to the satisfaction of all parties involved. With a practical approach, English proficiency and appropriate extension, students are prepared to face the challenges of the workplace and excel in an increasingly globalized business world. Live the TECH experience from anywhere in the world and get certified with quality education!