University certificate
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Introduction to the Program
Completing this program will help you to considerably improve your level of English, being able to engage in telephone or online conversations within your daily work environment”
Being able to hold conversations in English is what all students are looking for when they start learning the language, and even more if they need it to improve their professional development. In most cases is easier to improve other skills, such as reading comprehension, rather than oral expression and interaction. For this reason, many are looking for specific programs to improve this skill and achieve specific knowledge of the language that they can use in their daily practice. Taking into account the difficulties encountered by professionals when trying to hold conversations in English, especially when they are not conducted face-to-face and can rely on non-verbal language, TECH has devised this comprehensive academic program.
In this way, this Postgraduate certificate in Telephone and Online English in the Workplace includes all the relevant aspects that a student should know in this area to improve their oral expression at work. Additionally, with the advantage of being developed by a team of native teachers and university professors with extensive experience who know perfectly the best way to learn a language and, to do so, they propose the implementation of multiple practical exercises and interactive lessons.
A program that understands the needs of the students and works the language through a practical approach, based on market needs and focusing on the best educational methodology. Moreover, is offered in a 100% online format, which gives students the opportunity to manage their study time themselves, being able to balance this task with the rest of their daily obligations.
Handling customer complaints is a fundamental task in many jobs. With this program you will be able to improve your level of English so that you can carry out these types of transactions over the phone or online"
This Postgraduate certificate in Telephone and Online English in the Workplace contains the most complete and up-to-date educational program. Its most notable features are:
- Practical case studies presented by English teachers
- The graphic, schematic, and practical contents with which they are created provide scientific and practical information on the disciplines that are essential for professional practice
- Practical exercises where the self-assessment process can be carried out to improve learning
- Special emphasis on innovative methodologies for teaching languages
- Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
- Access to content from any fixed or portable device with an Internet connection
Thanks to this program, you will be able to develop specific skills that will allow you to hold simple conversations in English”
Its teaching staff includes native English teachers, who bring to this program the experience of their work, as well as recognized specialists from leading societies and prestigious universities.
Its multimedia content, developed with the latest educational technology, will provide professionals with situated and contextualized learning, that is, a simulated environment that will provide immersive study set up to train them in real-life situations.
This program is designed around Problem-Based Learning, whereby the professional must try to solve the different professional practice situations that arise throughout the program. For this purpose, the student will be assisted by an innovative interactive video system created by renowned and experienced experts.
Enroll in this Postgraduate certificate and gain access to a multitude of theoretical and practical resources to improve your conversational English"
A team of native teachers will teach you the keys to successfully complete your business conversations in English"
Structure and content
Having a face-to-face conversation in another language is easier than over the phone, as non-verbal communication comes into play, which facilitates understanding. However, when it comes to a long-distance conversation, by telephone or online, it is essential to have a good command of the language. This TECH Postgraduate certificate has been structured so that students learn to engage in simple conversations in English, using the main phrasal verbs and the appropriate register in each case.
The best syllabus on the current academic scene to learn how to create understandable messages adapted to your job"
Module 1. Formality and Forms of Expression in Person, on the Phone and Online
1.1. Differences in Register in a Simple Direct Interaction
1.2. Differences in Register in a Telephone Interaction
1.3. Simple Telephone Vocabulary
1.4. Phrasal Verbs on the Telephone
1.5. Differences in Register in a Simple Online Interaction
1.6. Vocabulary in a Simple Online Interaction
1.7. Phrasal Verbs Online
1.8. Answering Straightforward Complaints in a Direct Interaction
1.9. Answering Straightforward Complaints in a Telephone Interaction
1.10. Answering Straightforward Complaints in an Online Interaction
A first-rate academic journey to improve your oral communication skills in English"
Postgraduate Certificate in Telephone and Online English in the Workplace
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Are you ready to enhance your communication skills and stand out in the working world? We present you our Postgraduate Certificate in Telephone and Online English of The Language School of TECH Global University. Our online modality allows you to study from the comfort of your home, adapting to your schedule and needs. During the program, you will be immersed in real situations of business communication in English, addressing topics such as customer service, business negotiations, effective presentations and much more. With practical exercises and simulations, you will develop the language skills necessary to function in an international work environment. Are you ready to take on new challenges? Our team of highly qualified and experienced teachers will guide you through the entire learning process. Each one of them is committed to providing you with quality specialization, based on up-to-date methodologies and state-of-the-art pedagogical resources. At TECH, we are proud to have top-notch professionals who care about your success and are with you every step of the way.
Prepare yourself to open doors in national and international companies!
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Also, at the end of the program, you will receive a certificate endorsed by TECH Global University, internationally recognized for its academic excellence. This document will be your letter of introduction, demonstrating to employers and potential clients your command of English in work contexts. Likewise, you will have acquired the necessary skills to perform confidently in telephone and online situations in the professional environment. From making and receiving calls fluently to writing effective emails, you will become an expert in business communication in English. Can you imagine the competitive advantage this will give you in the globalized job market? Studying at TECH Global University gives you an incredible opportunity for professional growth, you will have the chance to work in international relations, tourism, foreign trade or international customer service.With the Postgraduate Certificate in Telephone and Online English, you will be ready to face those challenges!Don't waste any more time and take advantage of this unique opportunity to boost your career.Job success in the globalized world awaits you!