If you work in international companies and have to carry out internal communication in English, this is the program for you. You will learn the language fluently and with the requirements that your job needs"

Undoubtedly, the globalization of markets has made speaking English essential in today's society, especially at the business level. Knowing English is one of the fundamental skills that most companies require of or from their employees. Increasingly, companies are coming into contact with people from abroad, whether they are part of their workforce, potential customers or their own suppliers, for example. As a result, it is common to have to conduct conversations, in person, by telephone or in writing, in another language. For this reason, TECH has decided to create this Postgraduate certificate in Workplace Complaints and Incident Resolution in English.

A program that includes the main techniques for learning how to contact customers about their complaints, but also how to carry out interdepartmental communication that allows employees to keep up to date on the company's main actions or to quickly and safely handle personnel-related tasks such as medical leave, voluntary resignations or vacation requests. In short, an endless number of daily actions that can be solved more easily if the interlocutor is clearly understood and, for this, there is nothing better than improving the level of English with this Postgraduate certificate.

In addition, one of the main advantages of this program is that it is offered in a 100% online format, through a virtual campus where the student can find a multitude of theoretical and practical resources. Thus, the student will be able to easily self-manage their learning process, combining it perfectly with the rest of their daily activities. 

Knowing English will allow you to access positions of greater responsibility in your company, communicating with international customers and suppliers"

This Postgraduate certificate in Workplace Complaints and Incident Resolution in English contains the most complete and up-to-date educational program. The most important features include:

• Practical case studies presented by English teachers
• The graphic, schematic, and practical contents with which they are created provide scientific and practical information on the disciplines that are essential for professional practice
• Practical exercises where the self-assessment process can be carried out to improve learning
• Special emphasis on innovative methodologies for teaching languages
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection work
• Content that is accessible from any fixed or portable device with an Internet connection 

Companies are looking for professionals who are able to defend themselves in English and know how to deal with customer complaints. This program will teach you everything you need to know to work in public" 

Its teaching staff includes native English teachers, who bring to this program the experience of their work, as well as recognized specialists from leading societies and prestigious universities.

The multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive training experience designed to train for real-life situations.

This program is designed around Problem-Based Learning, whereby the student must try to solve the different professional practice situations that arise throughout the program. For this purpose, the student will be assisted by an innovative interactive video system created by renowned and experienced experts. 

TECH offers students multiple didactic resources with which they can improve their English skills"

Improving your level of English will help you to solve incidents with foreign customers"

TECH has developed this Postgraduate certificate thinking about the academic needs of students seeking to improve their English skills in order to be fluent at work. To this end, the syllabus starts from an A2 level of knowledge, focusing specifically on the vocabulary and concepts related to incident resolution and interdepartmental communication at work. A first-class program that will mark a before and after in your qualification.

Access an exclusive program where you will find the latest resources to learn how to be fluent in English"

Module 1. Resolution of Incidents and Interdepartmental Communication

1.1. General information about the departments and positions in a company
1.2. Simple responsibilities and duties of departments and positions
1.3. Hierarchies in the Workplace
1.4. Types of incidents and simple complaints
1.5. Facing and resolving simple incidents and complaints
1.6. Unilateral communication in the business environment
1.7. Bilateral communication in the Business Environment
1.8. Voluntary Resignations and Vacation Requests
1.9. Maternity/Paternity Leave
1.10. Warning and Dismissal Procedures

Thanks to this program you will be able to solve work-related issues in English"