Postgraduate certificate Advanced Telephone and Online English in the Workplace

The popularization of the Internet has led to many of the communications that take place in areas such as business being carried out digitally. Thus, some of them are of them are done by e-mail, but also a large percentage is done by phone or video call. These conversations require certain skills, especially when conducted in English. Therefore, this degree provides students with the necessary skills to speak fluent and advanced English in calls and video calls, so that they can achieve success in the business world.

University certificate

duration

6 weeks

Modality

Online

Schedule

At your own pace

Exams

Online

start date

Credits

6 ECTS

financing up to

3 months

Price(first year)

See price

The world's largest school of business”

Syllabus

This Diploma in Advanced Telephone and Online English in the Workplace consists of 1 module, divided into 10 topics, which will explain issues related to the identification and adaptation to different registers and register changes that can occur in an English conversation, and also related to the detailed telephone vocabulary, the use of Phrasal Verbs in this type of dialogue or immediate and fluent responses to different common questions in the business world.

These are the contents you are looking for. Don't wait any longer and enroll"

Syllabus

Over the last 20 years, the Internet and the digital environment have become increasingly popular and have become the most common form of communication in different environments such as the corporate and business environments. And through these channels, calls and video calls have become essential.

Being able to establish online conversations in managerial environments can be a complex task, since it is necessary to master certain registers specific to this field that can make things easier when it comes to making contacts or negotiations. And the matter becomes more complicated when it has to be done in advanced English,
at the level of the large companies in each sector.

Therefore, this Diploma in Advanced Telephone and Online English in the Workplace provides students with all the necessary tools to be able to adequately manage telephone conversations and video calls in the business and work environment.

This program is developed over a period of 6 weeks and is composed of of 1 module:

Module 1. Formality and forms of expression in person, on the phone and online

A unique, key, and decisive educational experience to boost your professional development and make the definitive leap"

Where, When and How is it Taught?

TECH offers the possibility of developing this Postgraduate certificate in Advanced Telephone and Online English in the Workplace completely online. Over the course of 6 weeks, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time.

Module 1. Formality and forms of expression in person, on the phone and online

1.1. Differences in Register and Tone in a Complex Direct Contact
1.2. Differences in Register and Tone in an Extended Telephone Contact
1.3. Detailed Vocabulary on the Telephone
1.4. Phrasal Verbs on the Telephone
1.5. Differences in Register and Tone in a Large Online Contact
1.6. Vocabulary in Extensive Online Contact
1.7. Phrasal verbs online
1.8. Answering Complex and Detailed Complaints in Direct Contact
1.9. Answering Complex and Detailed Complaints in Phone Contact
1.10. Answering Complex Complaints in Online Contact

Communicate orally in advanced English with managers and professionals through online channels"

Teaching Objectives

The main objective of this Diploma in Advanced Telephone and Online English in the Workplace is to provide students with the necessary skills to speak advanced English applied to telephone and online communications in the business world. Thus, at the end of this degree, students will be able to function adequately in this environment, which requires a series of specific knowledge to ensure smooth and effective communication to be fluid and effective.

Achieve your goal on every English call you make. No one will resist you thanks to this degree"

TECH makes the goals of their students their own goals too.
Working together to achieve them.

This Postgraduate certificate in Advanced Telephone and Online English in the Workplace enables students to:

Solve demanding communicative tasks and perform the complex functions of such tasks, both in the work environment and in everyday situations
Interact and express yourself in these situations independently and appropriately, using standard spoken language
Use the necessary linguistic resources to cope with complex communication situations in the workplace
Understand vocabulary related to skills useful for a job position
Use formal expressions in conversations with strangers in a work environment
React fluently to any type of difficult question that may be asked. difficult questions you may be asked
Handle a multicultural work environment with ease
Understand and use appropriate formal expressions in contact with people from different cultural backgrounds. from different cultural backgrounds
Be capacity to distinguish and adapt to changes in linguistic register
Talk about more abstract concepts related to the world of work and express their opinion in an elaborated and coherent way
Know how to use digital tools in a foreign language to enhance the development and success of the company
Produce complex and detailed oral texts taking into account differences in register

Postgraduate Certificate in Advanced Telephone and Online English in the Workplace

In today's labor world, effective communication in English is key to professional success. If you want to strengthen your telephone and online English skills, TECH Global University has the perfect program for you: the Postgraduate Certificate in Advanced Telephone and Online English in the Workplace. Our online classes give you the flexibility and convenience of studying from anywhere and at any time. You will be able to access study materials, interactive lessons and practical exercises through our virtual learning platform. In addition, you will have the support of specialized tutors who will guide you in your progress and solve your doubts in real time.

Improve your language skills thanks to TECH Global University

In this Postgraduate Certificate, you will acquire the skills necessary to communicate effectively in both telephone and online work situations. You will learn how to make and answer professional phone calls, write formal emails and participate in video conferences fluently and confidently. You will also improve your English vocabulary and grammar, enabling you to express yourself confidently in different work contexts. Proficiency in advanced telephone and online English will open doors to new job opportunities in multinational companies, international organizations and globalized business environments. It will also allow you to make professional connections around the world and stand out in an increasingly competitive job market. At the end of the course, you will receive a certificate from TECH Global University that will endorse your skills in advanced telephone and online English in the workplace. This certificate will prove your linguistic competence and will give you a distinctive advantage in your professional career. Don't miss the opportunity to boost your global communication! Join TECH Global University of Technological University's Postgraduate Certificae in Advanced Telephone and Online English for the Workplace and take your language skills to the next level.