Tourism has changed forever. Join the new wave of competent and skilled leaders the industry needs with this advanced TECH program" 

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

The Postgraduate diploma in Tourism Management at TECH Global University is a complete education in the most important aspects of the management and coordination of tourism staff, taking into account the fields of work in hotels, restaurants and tourist areas of various kinds. Thus, the student will learn everything necessary in terms of planning and management of tourism operations to ensure an almost immediate job improvement after completing the qualification.  

A prosperous future awaits you, managing the tourism project that best suits your professional ambitions. Enroll now in this Postgraduate diploma and take the first step towards the management position you desire" 

Syllabus

The content of the Postgraduate diploma in Tourism Management is prepared by experts in Tourism Management, focusing the didactic material primarily on the professional improvement of students in this sector. 

During the 600 hours of this program, the student will be immersed in real Tourism Management situations through specific examples, learning contextually how to solve complex problems.

This Postgraduate diploma is designed to instruct future tourism managers and directors in all the most relevant issues that they will have to assume in their jobs, helping them to give a distinctive and quality approach to their own professional projects. 

A plan designed for professionals, focused on their professional improvement and that prepares them to achieve excellence in the field of Business Management and Administration. A program that understands your needs and those of your company through innovative content based on the latest trends and supported by the best educational methodology and an exceptional faculty, which will provide you with the competencies to solve critical situations in a creative and efficient way. 

This Postgraduate diploma takes place over 6 months and is divided into 4 modules: 

Module 1. Hotel Management and Catering
Module 2. Structure of Tourism Markets
Module 3. Planning and Managing Sustainable Tourism Sites
Module 4. Tourism Operations Management

Where, when and how is it taught?

TECH offers the possibility of developing this Postgraduate diploma in Tourism Management completely online. Over the course of 6 months, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time. 

Module 1. Hotel Management and Catering

1.1. Housing Yesterday and Today 

1.1.1. Ancient History 
1.1.2. From the Middle Ages to the 19th Century 
1.1.3. The Hotel Industry Today 

1.2. Tourist Accommodations 

1.2.1. Concept and Types of Tourist Accommodation 
1.2.2. Non-Hotel Establishments 
1.2.3. Hotel Establishments 
1.2.4. European Hotel Classification System 

1.3. Structure of Hotel Companies 

1.3.1. Hotel Organization Chart 
1.3.2. Hotel Typology 
1.3.3. Hotel Chains 
1.3.4. Basic Hotel Management Operations 
1.3.5. Departmental Analysis of the Hotel 

1.4. Reception, Flooring and Maintenance Departments 

1.4.1. Reception and Concierge Departments 
1.4.2. Flooring and Laundry Departments 
1.4.3. Maintenance Department 

1.5. Commercial Management 

1.5.1. Commercial Department 
1.5.2. Communication Department 
1.5.3. Revenue Management 
1.5.4. Technology Applied to Accommodation Companies

1.6. Administration and Accounting Department 

1.6.1. Budgeting and Budget Control 
1.6.2. Investment Analysis 
1.6.3. Hotel Ratings 

1.7. Catering Department in Tourist Lodging 

1.7.1. Restaurant, Kitchen and Company Store 
1.7.2. Gastronomy and Oenology 
1.7.3. Supply and Storage 
1.7.4. Kitchen Organization and Service 
1.7.5. Conference Room Organization and Service 

1.8. Catering Companies 

1.8.1. Definition and Types of Catering Businesses 
1.8.2. Product and Facilities of Catering Companies 
1.8.3. Restoration Costs 
1.8.4. The Real/Physical Financing Subsystems in the Restaurant Businesses 
1.8.5. Catering Company Administration and Personnel Management

1.9. Catering Services 

1.9.1. Restaurant Service Basics 
1.9.2. Relationship Between Market, Concept and Menu 
1.9.3. Commercial Concepts of Restaurant Service 
1.9.4. Commercial Restaurants within Other Businesses

1.10. Sales and Meeting Planning in the Foodservice Industry 

1.10.1. Marketing 
1.10.2. Group Sales 
1.10.3. Group Service: Catering/Banquets 
1.10.4. Individual Sales 
1.10.5. Tendencies 

Module 2. Structure of Tourism Markets

2.1. Introduction to Tourism 

2.1.1. Concept, Origin and Evolution of Tourism 
2.1.2. Definition of Tourism 
2.1.3. Types of Tourism 
2.1.4. Tourism Product Life Cycle 
2.1.5. Sustainable Tourism 

2.2. Tourism Over Time 

2.2.1. History of Tourism Up to 20th Century 
2.2.2. Contemporary Tourism (20th and 21st Century)   

2.3. Tourism Planning 

2.3.1. The Planning Process for Tourist Sites 
2.3.2. Tourism Planning Tools: The Tourism Development Plan (TDP) 
2.3.3. Sustainability as Tourism Planning Criteria

2.4. Economics of Tourism 

2.4.1. The Tourism Production Process 
2.4.2. The Importance of the Economic Effects of Tourism 
2.4.3. Tourism Balance of Payments 

2.5. Tourist Arrivals and Departures 

2.5.1. International Tourist Arrivals and Departures  
2.5.2. Tourist Destinations and Issuing Markets 

2.6. Tourism Demand 

2.6.1. Calculating Tourism Demand 
2.6.2. Inbound Tourism 
2.6.3. Outbound Tourism 
2.6.4. Factors Conditioning Tourist Demand 
2.6.5. Seasonal Demand 
2.6.6. Trends in Tourism Demand 

2.7. The Tourist Offer 

2.7.1. Analysis of the Tourist Offer 
2.7.2. Tourism Resource Supply: Natural and Cultural 
2.7.3. Tourism Supply Related to Technological Innovations: New Business Models 
2.7.4. Sustainable Tourism Applied to Tourism Supply

2.8. The Company in the Tourism Industry 

2.8.1. Concept of the Tourist Company 
2.8.2. Types of Tourist Companies 
2.8.3. The Tourism Business Environment 

2.9. Introduction to the Main Tourism Sub-Sectors 

2.9.1. Hotel Sector 
2.9.2. Catering Sector 
2.9.3. Travel Agencies and Tour Operators 
2.9.4. Air Transportation 
2.9.5. Complementary Services 

2.10. Complementary Services 

2.10.1. Structure of the World Tourism Market: Globalization 
2.10.2. Structure of the International Tourism Market 

Module 3. Planning and Managing Sustainable Tourism Sites

3.1. Tourist System and Tourist Sites 

3.1.1. Tourist System 
3.1.2. Tourism Territoriality 
3.1.3. Most Relevant Tourist Sites

3.2. Tourism Policy and Sustainability 

3.2.1. Tourism Policy Tools 
3.2.2. General Tourism Plan and Planning 
3.2.3. Sustainability in the Tourism Sector 

3.3. Strategic Planning in the Tourism Sector 

3.3.1. Theoretical Analysis on Strategic Planning 
3.3.2. Developing a Strategic Tourism Plan on Site 
3.3.3. Outline and Content of a Strategic Plan 
3.3.4. Developmental Phases 

3.4. Diagnosis, Development and Methodology 

3.4.1. Methodology for the Development of the Diagnosis 
3.4.2. Tourism Resources and Their Types 
3.4.3. Information and SWOT Analysis 

3.5. Model Definition and Development Strategies 

3.5.1. Defining Objectives and Development Model 
3.5.2. Defining Strategies and Lines of Action 

Module 4. Tourism Operations Management

4.1. The Tourist Company as a System 

4.1.1. The Internal and External Universe of the company 
4.1.2. Concept of System and Subsystems 
4.1.3. Production 
4.1.4. Different Approaches to the Concept of Production 
4.1.5. Production Function 
4.1.6. Company Objectives vs. Production 
4.1.7. The Production of Service Companies 
4.1.8. Industry and Services: The Reason for Differentiation 
4.1.9. Five Characteristics of Production in the Service Company 
4.1.10. Production in Tourist Companies 

4.2. Operations and Production Processes in the Tourism Industry 

4.2.1. Essential Concepts: Operations, Processes, Methods, Procedures, Systems, Modeling and Forecasting
4.2.2. Two Essential Variables for Tourism: Space and Time 
4.2.3. Map of the Four Influencing Factors: Environment, Establishment, Management Model and Human Resources

4.3. Production Processes in Transportation Companies 

4.3.1. Transportation and its Positioning in the Tourist Area 
4.3.2. Types of Transportation Companies: Commercial Aviation, Rail, Road and Water Transportation
4.3.3. The Operations of the Transportation Subsector Analysis of the Main Activities: Characteristics and Peculiarities

4.4. Cruise Operations Management

4.4.1. Introduction, Tourism Context Evolution of Cruise Tourism
4.4.2. Reasons for Becoming a Tourism Product
4.4.3. Water Transportation: Characteristics, Ports and Types of Ports
4.4.4. Modalities and Services in Maritime Transportation, Main Shipping Companies
4.4.5. Regular Shipping. Discretionary or Tourist Transportation
4.4.6. Cruise Ship Product Features, Nautical Terms and Types of Ships Features of Cruise Ships
4.4.7. Nautical Terms
4.4.8. Cruises: Features, Services, Reservations and Rates
4.4.9. Main Shipping Lines, Classification Classification of Shipping Lines
4.4.10. Cruise Tourism Trends

4.5. Operating Procedures for In-Port Cruise Ships

4.5.1. Specific Vocabulary
4.5.2. Shipping Agents 
4.5.3. Port Service to Cruise Passengers in Transit
4.5.4. Vessel Operating Procedures: Mooring and Unmooring Operations
4.5.5. Itinerary Design and Composition Processes
4.5.6. Distribution Channels
4.5.7. International Maritime Conventions: Regulations

4.6. Airports and Airline Operations Management 

4.6.1. Introduction to Aviation Activities 
4.6.2. Traditional Airlines and Low-Cost Airlines 
4.6.3. Air Operations: Loading, Unloading and Passenger Manifests
4.6.4. Airports: Classification
4.6.5. Navigation Aids: VOR, ILS (Instrumented Landing System), GWPS
4.6.6. Features, Aeronautic Terms and Types of Aircrafts 
4.6.7. ICAO International Civil Aviation Organization 
4.6.8. Aviation Accidents Investigation Operations: Boards of Inquiry

4.7. Complementary Tourism Services 

4.7.1. Concept and Types of Complementary Tourism Services 
4.7.2. Sports Service: Ski Resorts, Marinas, and Golf Courses 
4.7.3. Nature Reserves 
4.7.4. Theme Parks 
4.7.5. Companies Specialized in Cultural Services, Conventions and Fairs (MICE)

4.8. Production Processes in Leisure Companies

4.8.1. Sports Tourism Companies: Ski Resorts, Marinas, Sailing Resorts, and Golf Courses 
4.8.2. Adventure Tourism Companies 
4.8.3. Tourism in Protected Natural Spaces 
4.8.4. Theme Parks 
4.8.5. Cultural Offer 

4.9. Operations Management in Sports Resorts

4.9.1. The Sports Industry as a Tourist Attraction
4.9.2. Sports Resorts Categories
4.9.3. Sport Resort Organization: Departments
4.9.4. Managing a Golf Course: Tactical and Operational Decisions
4.9.5. The Importance of Talent Management 
4.9.6. Golf Department Operations and Processes
4.9.7. Soccer Department Operations and Processes
4.9.8. Other Sports Department Operations and Processes
4.9.9. Maintaining Sports Facilities
4.9.10. Intelligent and Sustainable Water Management at Sports Facilities

4.10. Sports Resort Marketing 

4.10.1. Marketing Focused on Top-Level Sports Teams, Clubs and Franchises
4.10.2. International Fairs and Events
4.10.3. Social Media. Original Content Production for Sports Events 
4.10.4. Sports Resorts Innovation
4.10.5. Commercial Department Operations in Sports Resorts 
4.10.6. Golf Course Marketing: Organizing Tournaments
4.10.7. Soccer Team Marketing: Lodging, Stadiums and Food
4.10.8. Other Sports Marketing 

The educational experience that will give the definitive boost your career needs towards management and administration of tourism projects of great relevance"