If you want to learn how to manage strategic operations within industrial companies in an effective way, then this program is for you" 

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

The Postgraduate diploma in Strategic Operations Management and Improvement of Production Systems in the Industry is a program designed based on the current needs and requirements of the profession, and is taught in a 100% online format so that students can choose the time and place that best suits their availability, schedules and interests. In addition, by studying this program, the student will have access to the most complete and up-to-date content compendium on the market. All this, in a curriculum that takes place over 6 months and is intended to be a unique and stimulating experience that lays the foundation for your professional success. 

This complete syllabus is intended to become the student's foundations when facing their daily practice"  

Syllabus

Today, industrial companies face the challenge of finding new organizational techniques that will enable them to compete in a global marketplace. The lean manufacturing model, is a consolidated alternative and its application and potential must be taken into consideration by any company that intends to compete in an international environment.  

This program focuses on this new aspect, but it will also delve into quality management, which has become a necessary and essential requirement to compete and survive. Quality cannot only be the responsibility of its own department, it is necessary to promote its importance so that each part of the company works to offer the highest possible level of quality to its customers. For all these reasons, this Postgraduate Diploma will go in depth into the key matters for its proper management, addressing all the aspects that must be developed in this field (techniques and tools, quality systems, audits, certification process and maintenance of the same, business excellence, etc.)

Finally, the logistics function will be discussed, which has become a fundamental element for the competitiveness of companies. Today more than ever, organizations compete in a global environment in which trained professionals specialized in logistics, supply chains and operations are needed. Providing rationality and efficiency to logistics processes is essential in a competitive and increasingly demanding environment. In this sense, logistics and supply chain management encompasses very diverse activities such as procurement, storage of raw materials or final products, order preparation and distribution, all of which must be implemented with a global vision of the company. In addition, it must be taken into account that in the current pandemic situation, it has been demonstrated more than ever that the logistics management of a supply chain is essential to obtain the necessary products, in the necessary quantities and at the right time.  

This Postgraduate diploma takes place over 6 months and is divided into 4 modules: 

Module 1. Production Planning and Control
Module 2. Lean Manufacturing
Module 3. Quality Management
Module 4. The Logistics Function, Key to Compete

Where, when and how is it taught?

TECH offers the possibility of taking this program completely online. Throughout the 6 months of training, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time. 

Module 1. Production Planning and Control  

1.1. Phases of Production Planning

1.1.1. Advanced Planning 
1.1.2. Sales Projections, Methods 
1.1.3. Definition of Takt-Time 
1.1.4. Material Plan-MRP-Minimum Stock
1.1.5. Personal Plan 
1.1.6. Equipment Needs 

1.2. Performance Development Plan (PDP) 

1.2.1. Factors to Consider 
1.2.2. Push Planning 
1.2.3. Pull Planning 
1.2.4. Mixed Systems 

1.3. Kanban 

1.3.1. Types of Kanban 
1.3.2. Uses of Kanban 
1.3.3. Autonomous Planning: 2 Bin Kanban

1.4. Production Control 

1.4.1. PDP Deviations and Reporting 
1.4.2. Monitoring of Performance in Production: OEE 
1.4.3. Monitoring of Total Capacity: TEEP 

1.5. Production Organization 

1.5.1. Production Equipment 
1.5.2. Engineering Processes 
1.5.3. Maintenance 
1.5.4. Control of Materials 

1.6. Total Productive Maintenance (TPM) 

1.6.1. Corrective Maintenance 
1.6.2. Autonomous Maintenance 
1.6.3. Preventative Maintenance 
1.6.4. Predictive Maintenance 
1.6.5. Maintenance Efficiency Indicators MTBF-MTTR 

1.7. Plant Layout 

1.7.1. Conditioning Factors 
1.7.2. Online Production 
1.7.3. Production in Work Cells 
1.7.4. Applications 
1.7.5. SLP Methodology 

1.8. Just-In-Time (JIT) 

1.8.1. Description and Origins of JIT 
1.8.2. Objectives 
1.8.3. Applications of JIT. Product Sequencing 

1.9. Theory of Constraints (TOC) 

1.9.1. Fundamental Principles 
1.9.2. The 5 Steps of TOC and its Application 
1.9.3. Advantages and Disadvantages 

1.10. Quick Response Manufacturing (QRM) 

1.10.1. Description 
1.10.2. Key Points for the Structuring 
1.10.3. Implementation of the QRM 

Module 2. Lean Manufacturing

2.1. Lean Thinking 

2.1.1. Structure of the Lean System 
2.1.2. Lean Principles 
2.1.3. Lean vs. Traditional Manufacturing Processes 

2.2. Waste in the Company 

2.2.1. Value vs. Waste in Lean Environments 
2.2.2. Types of Waste (MUDAS) 
2.2.3. The Lean Thinking Process 

2.3. The 5 S’ 

2.3.1. The 5S Principles and How They Can Help Us Improve Productivity 
2.3.2. The 5 Ss Seiri, Seiton, Seiso, Seiketsu and Shitsuke. 
2.3.3. Implementation of the 5S in the Company 

2.4. Lean Diagnostic Tools. VSM Value Stream Maps 

2.4.1. Value-Adding Activities (VA), Necessary Activities (NNVA) and Non-Value-Adding Activities (NVA) 
2.4.2. The 7 Tools of Value Stream mapping (Value Stream Maps) 
2.4.3. Process Activity Mapping 
2.4.4. Mapping of Supply Chain Response 
2.4.5. The Production Variety Funnel 
2.4.6. Quality Filter Mapping 
2.4.7. Demand Amplification Mapping 
2.4.8. Decision Point Analysis 
2.4.9. Physical Structure Mapping 

2.5. Lean Operational Tools 

2.5.1. SMED 
2.5.2. JIDOKA 
2.5.3. POKAYOKE 
2.5.4. Batch Reduction 
2.5.5. POUS 

2.6. Lean Tools for Production Monitoring, Planning and Control  

2.6.1. Visual Management 
2.6.2. Standardization 
2.6.3. Production Leveling (Heijunka) 
2.6.4. Manufacturing in Cells 

2.7. The Kaizen Method for Continuous Improvement 

2.7.1. Kaizen Principles
2.7.2. Kaizen Methodologies: Kaizen Blitz, Gemba Kaizen, Kaizen Teian 
2.7.3. Problem Solving Tools A3 Report
2.7.4. Main Obstacles for Implementing Kaizen

2.8. Roadmap for Lean Implementation 

2.8.1. General Aspects of Implementation 
2.8.2. Phases of Implantation 
2.8.3. Information Technologies in Lean Implementation 
2.8.4. Success Factors in Lean 

2.9. Lean Performance Measurement KPIs  

2.9.1. OEE- Overall Equipment Efficiency 
2.9.2. TEEP-Total Equipment Effectiveness Performance 
2.9.3. FTT-First Time Quality 
2.9.4. DTD-Dock to Dock Time 
2.9.5. OTD-On-Time Delivery 
2.9.6. BTS-Programmed Manufacturing 
2.9.7. ITO-Inventory Turnover Rate 
2.9.8. VAR-Value Added Ratio 
2.9.9. PPMs-Parts per Million Defects 
2.9.10. DR-Delivery Rate 
2.9.11. IFA-Accident Frequency Rate 

2.10. Lean’s Human Dimension Staff Participation Systems 

2.10.1. The Team in the Lean Project. Application of Teamwork 
2.10.2. Operator Versatility 
2.10.3. Improvement Groups 
2.10.4. Suggestion Programs 

Module 3. Quality Management  

3.1. Total Quality 

3.1.1. Total Quality Management 
3.1.2. External and Internal Customers 
3.1.3. Quality Costs 
3.1.4. Continuous Improvement and the Deming Philosophy 

3.2. ISO 9001:15 Quality Management System 

3.2.1. The 7 Principle of ISO 9001:15 Quality Management 
3.2.2. Process Approach 
3.2.3. ISO 9001: 9001 Requirements 
3.2.4. Implementation Stages and Recommendations 
3.2.5. Deployment of Targets in a Hoshin-Kanri Type Model  
3.2.6. Audit Certification 

3.3. Integrated Management System  

3.3.1. Environmental Management Systems: ISO 14000 
3.3.2. Occupational Risk Management System: ISO 45001 
3.3.3. Integrating Management Systems 

3.4. Excellence in Management: EFQM Model 

3.4.1. EFQM Model: Principles and Fundamentals 
3.4.2. New EFQM Model Criteria 
3.4.3. EFQM Diagnostic Tool: REDER Matrices 

3.5. Quality Tools 

3.5.1. Basic Tools 
3.5.2. Statistical Process Control (SPC) 
3.5.3. Control Plan and Guidelines for Product Quality Management 

3.6. Advanced Tools and Troubleshooting Tools 

3.6.1. FMEA 
3.6.2. 8D Report 
3.6.3. The 5 Whys? 
3.6.4. 5W + 2H 
3.6.5. Benchmarking 

3.7. Continuous Improvement Methodology I: PDCA 

3.7.1. PDCA Cycle and Stages 
3.7.2. Applying PDCA Cycle to Lean Manufacturing Development 
3.7.3. Keys to Success in PDCA Projects 

3.8. Continuous Improvement Methodology II: Six Sigma 

3.8.1. Six Sigma Description 
3.8.2. Six Sigma Principles 
3.8.3. Six Sigma Project Selection 
3.8.4. Six Sigma Project Stages: DMAIC Methodology 
3.8.5. Six Sigma Roles 
3.8.6. Six-Sigma and Lean Manufacturing 

3.9. Quality Suppliers: Audits Tests and Laboratory 

3.9.1. Reception Quality: Agreed Quality 
3.9.2. Management System of Internal Audits 
3.9.3. Product and Process Audits 
3.9.4. Phases for Performing Audits 
3.9.5. Auditor Profile 
3.9.6. Tests, Laboratory and Metrology 

3.10. Organization Aspects in Quality Management 

3.10.1. The Role of Administration in Quality Management 
3.10.2. Quality Area Organization and the Relationship with Other Areas 
3.10.3. Quality Circles 

Module 4. The Logistics Function, Key to Compete

4.1. Logistical Function and the Supply Chain 

4.1.1. Logistics Is the Key to a Company's Success 
4.1.2. Logistics Challenges 
4.1.3. Key Logistics Activities. How to Derive Value from the Logistics Function?
4.1.4. Types of Supply Chains 
4.1.5. Supply Chain Management 
4.1.6. Logistics Costs 

4.2. Logistics Optimization Strategies 

4.2.1. Cross-Docking Strategy 
4.2.2. Application of Agile Methodology to Logistics Management 
4.2.3. Outsourcing of Logistic Processes 
4.2.4. Picking or Efficient Order Picking 

4.3. Lean Logistics 

4.3.1. Lean Logistics in Supply Chain Management 
4.3.2. Analysis of Waste in the Logistics Chain 
4.3.3. Application of a Lean System in Supply Chain Management 

4.4. Warehouse Management and Automation 

4.4.1. The Role of Warehouses 
4.4.2. The Management of a Warehouse 
4.4.3. Stocks Management 
4.4.4. Types of Warehouses 
4.4.5. Load Units 
4.4.6. Organization of a Warehouse 
4.4.7. Storage and Handling Elements 

4.5. Procurement Management 

4.5.1. The Role of Distribution as an Essential Part of Logistics. Internal Logistics vs. External Logistics 
4.5.2. The Traditional Relationship with Suppliers 
4.5.3. The New Supplier Relationship Paradigm 
4.5.4. How to Classify and Select our Suppliers?
4.5.5. How to Develop an Effective Procurement Management?

4.6. Logistics Information and Control Systems 

4.6.1. Requirements of a Logistical Information and Control System 
4.6.2. 2 Types of Logistic Information and Control Systems 
4.6.3. Application of Big Data in Logistical Management 
4.6.4. The Importance of Data in Logistics Management 
4.6.5. The Balanced Scorecard Applied to Logistics. Main Management and Control Indicators 

4.7. Reverse Logistics 

4.7.1. Keys to Reverse Logistics 
4.7.2. Reverse Logistics Flows vs. Direct 
4.7.3. Operations within the Framework of Reverse Logistics 
4.7.4. How to Implement a Reverse Distribution Channel?
4.7.5. Final Alternatives for Products in the Reverse Channel 
4.7.6. Costs of Reverse Logistics 

4.8. New Logistics Strategies 

4.8.1. Artificial Intelligence and  Robotization 
4.8.2. Green Logistics and Sustainability 
4.8.3. Internet of Things Applied to Logistics 
4.8.4. The Digitized Warehouse 
4.8.5. e-Businessand New Distribution Models 
4.8.6. The Importance of Last Mile Logistics 

4.9. Benchmarking of Supply Chains 

4.9.1. Common Features of Successful Value Chains 
4.9.2. Analysis of the Inditex Group's Value Chain 
4.9.3. Analysis of Amazon's Value Chain 

4.10. The Logistics of the Pandemic 

4.10.1. General Scenario 
4.10.2. Critical Supply Chain Issues in a Pandemic Scenario 
4.10.3. Implications of Cold Chain Requirements on the Establishment of the Vaccine Supply Chain 
4.10.4. Types of Supply Chains for the Distribution of Vaccines 

A unique, key, and decisive educational experience to boost your professional development and make the definitive leap"