The figure of the upright, inflexible and authoritarian manager has become obsolete. A new profile has emerged, one that is much more in line with new trends and stands out for being technologically savvy, practicing active listening and being self-critical of their work"

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

The Postgraduate diploma in Business Process Management (BPM) is a tailor-made program that is taught in a 100% online format so that you can choose the time and place that best suits your availability, schedule and interests. 

A program that takes place over 6 months and is intended to be a unique and stimulating experience that lays the foundation for your success as a Project Manager.

What you study is very important. The abilities and skills you acquire are fundamental. You won't find a more complete syllabus than this one, believe us" 

Syllabus

The Postgraduate diploma in Business Process Management (BPM) from TECH Global University is an intensive program that prepares students to face challenges and business decisions in the field of integrated project management. 

The content of the Postgraduate diploma in Business Process Management (BPM) is designed to promote the development of managerial skills that enable more rigorous decision-making in uncertain environments. 

Over the course of 600 hours, the student analyzes a plethora of practical cases through individual work and teamwork. It is, therefore, an authentic immersion in real business situations. 

This Postgraduate diploma deals in depth with all areas of the company and is designed to train managers who understand project management from a strategic, international and innovative perspective. 

A plan designed for students, focused on their professional improvement and preparing them to achieve excellence in the field of process management.  
The program understands the needs of students and companies through innovative content based on the latest trends, supported by the best educational methodology and an exceptional faculty, which will provide the student with sufficient competencies to solve critical situations in a creative and efficient manner.

This Postgraduate diploma takes place over 6 months and is divided into 4 modules: 

Module 1. The Digital Environment in Business Processes
Module 2. Business Process Management (BPM)
Module 3. Process Modeling and Analysis
Module 4. Process Control and Optimization

Where, When and How is it Taught?

TECH Global University offers the possibility of taking this program completely online. Over the 6 months of this program, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time. 

Module 1. The Digital Environment in Business Processes

1.1. The Digital World

1.1.1. Trends and Opportunities
1.1.2. Digital Transformation: Choice or Necessity
1.1.3. The Impact of the Digital Age on Customers

1.2. Impacts of Digital Transformation

1.2.1. Internal and External Communication
1.2.2. In Sales and Customer Channels
1.2.3. New Business Models

1.3. Process Management

1.3.1. Processes
1.3.2. Process and Cycle Deming
1.3.3. Business Process Mapping

1.3.3.1. Strategic Management
1.3.3.2. Operational or Value Chain
1.3.3.3. Support

1.4. Optimization in Process Management

1.4.1. Process Based Focus
1.4.2. Process Improvement Phases
1.4.3. Continuous Improvement and Organization

1.5. Process Innovation

1.5.1. Design Thinking
1.5.2. Agile Approach
1.5.3. Lean Start-up

1.6. Digital Strategy in the Company

1.6.1. Digital Marketing and e-Commerce
1.6.2. Integrating Traditional and Digital Marketing
1.6.3. Online Marketing Tools

1.7. Organizational Environment

1.7.1. Change Management
1.7.2. Strategy for the Management of Change
1.7.3. Organizational Change Implementation

1.8. Analysis and Management of Data

1.8.1. History, Evolution and Trends of Web Analytics
1.8.2. The Importance of Data Analytics
1.8.3. Big Data and Business Intelligence

1.8.3.1. Big Data
1.8.3.2. Business Intelligence (BI)

1.9. Innovation and Technology

1.9.1. Innovative Companies
1.9.2. Competitiveness Factors. Creativity and Innovation
1.9.3. Innovation and Process Management

1.10. Applications and Success Stories

1.10.1. Path of Digital Transformation
1.10.2. Projecting Digital Transformation
1.10.3. How to Succeed in Digital Transformation

Module 2. Business Process Management (BPM)

2.1. Enterprise Architecture

2.1.1. Holistic View of Business Architecture
2.1.2. Value Chain
2.1.3. Process Architecture

2.2. Diagnosis of BPM

2.2.1. Business Process Management
2.2.2. Business Drivers
2.2.3. Necessary Elements for a Successful Implementation
2.2.4. Maturity Cycle

2.3. BPM Principles

2.3.1. Context Adaptability
2.3.2. Continuity
2.3.3. Development of Competencies
2.3.4. Holism
2.3.5. Institutionalization
2.3.6. Participation of Key Stakeholders
2.3.7. Common Language
2.3.8. Intention
2.3.9. Simplicity
2.3.10. Adoption of technology

2.4. Benefits of BPM

2.4.1. Corporate
2.4.2. Customers:
2.4.3. Management
2.4.4. Stakeholders
2.4.5. BPM Applications:

2.4.5.1. Business Process Improvement (BPI)
2.4.5.2. Enterprise Process Management EPM)
2.4.5.3. Continuous Refinement (CR)

2.5. Sectoral Application of BPM

2.5.1. Financial Entities
2.5.2. Telecommunications
2.5.3. Health
2.5.4. Insurance
2.5.5. Public Administration
2.5.6. Manufacturing Industry

2.6. Process Reference Models

2.6.1. APQC Model
2.6.2. SCOR Model

2.7. Process Center of Excellence (COE)

2.7.1. COE Functions and Benefits
2.7.2. Steps to Establish a COE and Governance Model

2.8. Steps to BPM Success

2.8.1. Discover and Simplify
2.8.2. Capture and Document
2.8.3. Publish and Animate
2.8.4. Design and Improve
2.8.5. Simulate and Optimize
2.8.6. Generate and Execute
2.8.7. Monitor and Manage

2.9. Challenges of Business Process Management

2.9.1. Risks Depending on the Stage of the Process
2.9.2. Strategies to Overcome Risk
2.9.3. Implementation Errors

2.10. Considerations when Starting a BPM Project

2.10.1. Select the Correct Starting Point
2.10.2. Engaging with Users
2.10.3. Measuring from the Start

Module 3. Process Modeling and Analysis

3.1. Process Modeling

3.1.1. Purposes of Process Modeling
3.1.2. Benefits of Using a Standardized Notational Model
3.1.3. Considerations for Selecting a Notation Model

3.2. Business Process Modelling Notation (BPMN)

3.2.1. BPMN Components
3.2.2. Types of BPMN Charts
3.2.3. Advantages of a BPMN
3.2.4. Disadvantages of BPMN

3.3. Other Types of Process Modeling

3.3.1. Swim Lanes
3.3.2. Flow Charting
3.3.3. Event Process Chain (EPC)
3.3.4. Unified Modeling Language (UML)
3.3.5. Integrated Definition Language (IDEF)
3.3.6. Value Stream Mapping

3.4. Process Modeling Approaches

3.4.1. Value Chain
3.4.2. Supplier Input Process Output Customer (SIPOC)
3.4.3. System Dynamics

3.5. Process Modeling Levels

3.5.1. Corporate Perspective
3.5.2. Business Perspective
3.5.3. Operational Perspective

3.6. Data Collection

3.6.1. Direct Observation
3.6.2. Interviews
3.6.3. Surveys
3.6.4. Structured Workshops
3.6.5. Web Conferences

3.7. Modeling Software (BPMS)

3.7.1. AuraPortal
3.7.2. Bizagi Modeler
3.7.3. Trisotech
3.7.4. iGrafx
3.7.5. IBM Blueworks Live
3.7.6. OnBase by Hyland
3.7.7. Oracle BPM Suite
3.7.8. Signavio

3.8. Process Analysis

3.8.1. Implementation Phase
3.8.2. Roles in the Analysis
3.8.3. Factors for Process Analysis
3.8.4. Economic Analysis
3.8.5. Cause and Effect Tree
3.8.6. Risk Analysis
3.8.7. Resource Capacity Analysis
3.8.8. Human Talent Analysis

3.9. Considerations for Process Analysis

3.9.1. Leadership at the Managerial Level
3.9.2. Process Management Maturity
3.9.3. Avoid Troubleshooting during Analysis
3.9.4. Efficient Analysis
3.9.5. Potential Resistance
3.9.6. Omission of Culpability in Non-conformities
3.9.7. Understanding Organizational Culture
3.9.8. Customer Focus
3.9.9. Resources Availability

3.10. Simulation of Business Processes

3.10.1. Technical and Policy Considerations for Simulation
3.10.2. Business Process Simulation Step by Step
3.10.3. Simulation Tools

Module 4. Process Control and Optimization

4.1. Process Design

4.1.1. Fundamental Aspects of Process Design
4.1.2. Transition from "As-Is" to "To Be"
4.1.3. Economic Analysis of the "To Be" Process

4.2. Towards Process Performance Control

4.2.1. Taking into Account the Maturity Level of the Process
4.2.2. Performance Interpretations
4.2.3. Measurable Aspects
4.2.4. Performance Measurement Design

4.3. Process Performance Measurement and Control

4.3.1. Importance of Process Measurement
4.3.2. Process Management Indicators
4.3.3. Steps to Create Management Indicators

4.4. Methods to Measure and Control Performance

4.4.1. Value Stream Map (VSM)
4.4.2. Activity-Based Costing Systems
4.4.3. Statistical Control

4.5. Statistical Process Control

4.5.1. Statistical Parameters
4.5.2. Variability Analysis
4.5.3. Control Charts
4.5.4. Sampling Plans

4.6. Process Mining

4.6.1. State of the Art of Process Mining
4.6.2. Process Mining Methodology
4.6.3. Factors to Consider for Implementation

4.7. Process Intelligence

4.7.1. Process Intelligence
4.7.2. BAM (Business Activity Monitoring) Tools
4.7.3. (Dashboards

4.8. Change Management

4.8.1. Resistance to Change
4.8.2. Uncertainty Management of Human Talent
4.8.3. Change Management Process

4.9. Organizational Transformation

4.9.1. Beyond Improvement
4.9.2. Transforming the Organization
4.9.3. Continuous Optimization

4.10. A New Business Process Management

4.10.1. Aspects of a Process-Oriented Organization
4.10.2. Organizational Maturity Assessment
4.10.3. Implementation of the Governance Model
4.10.4. BPM Roadmap Design

A unique, key, and decisive educational experience to boost your professional development and make the definitive leap.