Syllabus

TECH's Postgraduate certificate in Customer/Patient Management is a tailor-made program, which is delivered in a 100% online format so that students can choose the time and place that best suits their availability, schedules and interests.
A 6-week program that is intended to be a unique and stimulating experience that will lay the foundation for your success in corporate reputation management.

We focus on strengthening and developing specific work skills in the relationship with the public, with the health care conditioning factors of working in pharmacy"  

Syllabus

The contents of this program are led by experts in the areas of pharmacy management and administration, who bring to this program their experience and, therefore, their realistic and close vision of the professional reality, in a conscious and proactive way.

Throughout the syllabus, all the aspects of Pharmacy Office management will be explained and analyzed, learning the key concepts in this field, the processes of identification, definition, unification and coordination.

A journey that will lead students to the analysis of the keys to the success of projects in different environments , well as as to the reflection on the essential management of time on their way to efficiency; cost management, quality, resources, communications, risk assessment, procurement management and certifications. 

All this development from the hand of professionals recognized and valued worldwide, to learn from the best with the best learning system, and a stimulating and attractive educational process. 

Another key to the success of this educational program is the possibility for the students to decide how to organize their learning: from the time, to the place and intensity of study. This ensures that this effort is fully compatible with personal and professional life, so that the student never loses motivation. 

In this sense, the program is 100% online, although you will be able to download the contents, to continue offline if you wish.

You will also have access to illustrative videos, review audios, an online library with complementary material and the help and support of your tutor throughout the process.

This Postgraduate certificate is developed over 6 weeks and is structured into 1 module: 

Module 1 Customer/Patient Management

Where, When and How is it Taught?

TECH offers the possibility of developing this Postgraduate certificate in Customer/Patient Management completely online. During the 6 weeks of the program, the students will be able to access all the contents of this program at any time, which will allow them to self-manage their study time.

Module 1. Customer/Patient Management 

1.1. Pharmacy as a Space for Health Management
1.2. Communication to Approach the Customer/ Patient Pairing
1.3. Customer Segmentation
1.4. Consumer Psychology and Behavior
1.5. Professional Liability, Management Motor
1.6. Regular and New Customer
1.7. Customer Loyalty Programs
1.8. Customer Service

A complete program that will take you through the knowledge you need to compete among the best"

Teaching Objectives

This Postgraduate certificate will provide you with the essential knowledge and techniques to conveniently manage customer relations in the pharmacy office. A program that will enable the student to lead and manage projects, of lesser or greater intensity and complexity, with the ability to intervene and plan in a fluid manner and to manage successfully in all fields in which this action is carried out.

Our goal is to propel you to the highest competence, through real and constant support and the flexibility of self-managed learning"

TECH makes the goals of their students their own goals too.
Working together to achieve them.

The Postgraduate certificate in Customer/Patient Management will enable students to:

  1. Analyze communication with the customer/patient 
  2. Recognize client segmentation 
  3. Learn about consumer psychology 
  4. Lean how to carry out customer loyalty programs 

Postgraduate Certificate in Customer/Patient Management

Customer/patient management is a fundamental discipline in the field of healthcare, as it is responsible for improving patient satisfaction, quality of care and efficiency in the administration of healthcare resources. TECH Global University developed a very complete Postgraduate Certificate in Customer/Patient Management, designed to address the most relevant and updated aspects of this sector. Here, we make use of a virtual methodology and an innovative interactive system that will make your learning experience the most enriching. With our syllabus, you will delve into effective communication with clients and patients, quality management in healthcare and ethics in the customer/patient relationship. In addition, you will learn about the different healthcare systems and their organizational structures, which will allow you to understand how the healthcare sector works and how to improve the care provided.

Specialize in customer/patient management

In this postgraduate course you will find the best educational tools of the moment, which will turn you into an expert of high prestige. Here, we have the best online methodology, through which you can combine your learning with other personal or work activities. In addition, we subject academic excellence to the current corporate approach, therefore, you will have at your fingertips an unbeatable offer, at the reach of a click. Through the contents of the syllabus, you will study the processes of effective communication, problem-solving strategies, ethics in the relationship with the patient and the organizational structures of health systems. In addition, you will learn how to develop strategies to improve customer/patient satisfaction and manage complicated situations effectively. All of this will shape your skills to work in management and care positions in the healthcare sector.