You will learn to recognize how cultural differences can affect communication between people of different nationalities"

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Nowadays, advanced knowledge of the English language is essential for professional development, regardless of the sector to which a person belongs. A good command of the language will enable the professional to function naturally in complex environments, allowing them to advance in their careers and venture into the international world. 

Throughout this intensive program, students will learn how to formally interact in various work contexts, whether in direct contact, by telephone or through social networks and will delve into intermediate/advanced linguistic resources that will allow them to react and manage complaints efficiently. They will also learn to use a series of connectors and other advanced cohesive elements that will allow them to establish coherent relationships between ideas.

This program perfectly combines autonomous work, classes with highly qualified native speakers and top quality educational material, all adapted to 21st century work requirements. Starting from a B1 level of English of the Common European Framework of Reference for Languages (CEFR), throughout the Postgraduate Diploma the student will acquire the appropriate knowledge and skills for B2/C1 level. The main objective is to help students acquire the communication skills required to be successful in the job market.  

With a 100% online program, students will be able to study comfortably, wherever and whenever they want. All they need is a device with internet access to take their career one step further. A cutting-edge way of working which guarantees to improve the communication skills of professionals who study this course. This is undoubtedly a unique opportunity for those who want, or need, an advanced command of English for their profession.

Thanks to this intensive specialization you will understand and use appropriate formal expressions in contact with people from different cultural backgrounds"

This Postgraduate Diploma in Networking and Advanced Intercultural Communication In English contains the most complete and up-to-date educational programme. The most important features of the program include:

  • Practical case studies presented by experts
  • The graphic, schematic, and practical contents with which they are created provide scientific and practical information on the disciplines that are essential for professional practice
  • Practical exercises where self-assessment can be used to improve learning
  • Special emphasis on innovative methodologies for teaching languages
  • Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
  • Content that is accessible from any fixed or portable device with an Internet connection

You will improve your communication skills quickly and effectively with native teachers who have years of experience in university teaching"

The program’s teaching staff includes professionals who contribute their work experience to this program, as well as renowned specialists a from leading societies and prestigious universities..

Thanks to its multimedia content developed with the latest educational technology, they will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive experience to learn in real situations.

This program is designed around Problem-Based Learning, whereby the educator must try to solve the different professional practice situations that arise throughout the program. For this purpose, professionals will be assisted by an innovative interactive video system created by renowned and experienced experts.

You will be provided with the latest resources and tools that will allow you to evaluate and improve your own learning and language use"

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You will learn to interact and express yourself in work situations independently and using the language appropriately"

Structure and content

TECH guarantees students quality content that meets their expectations, giving them the opportunity to excel in their field. Top-level professionals within the educational panorama, with extensive experience and recognized prestige in the profession, have designed the structure and content of this prestigious specialization. Native teachers with years of experience in the sector and a strong command of new technologies applied to teaching make up the teaching team of this intensive program. 

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Reach your professional goals with a quality program designed to propel you to excellence"  

Module 1. Description of Job and Working Environment  

1.1.    Starting in a New Job: Cross-Cultural Onboarding 
1.2.    Formal Greetings and Farewells 
1.3.    Complex Tasks in a New Job 
1.4.    Probation and Training Period  
1.5.    Complex and Detailed Descriptions of Duties and Obligations at Work 
1.6.    Describe your Job and Co-Workers in Detail 
1.7.    How to Paraphrase Complex Ideas 
1.8.    Complexity of the Working Environment and Socio-Environmental Factors  
1.9.    Complex Collaboration Strategies and Teamwork  
1.10.    Error Management and Frustration Tolerance  

Module 2. Formality and Forms of Expression in Person, on the Phone and Online 

2.1.    Differences in Register and Tone in a Complex Direct Contact  
2.2.    Differences in Register and Tone in an Extended Telephone Contact  
2.3.    Detailed Vocabulary on the Telephone  
2.4.    Phrasal Verbs on the Telephone  
2.5.    Differences in Register and Tone in a Large Online Contact  
2.6.    Vocabulary in Extensive Online Contact  
2.7.     Phrasal Verbs Online  
2.8.    Answering Complex and Detailed Complaints in Direct Contact  
2.9.    Answering Complex and Detailed Complaints in Phone Contact  
2.10.   Answering Complex Complaints in Online Contact 

Module 3. Networking, Social Networks and Intercultural Communication  

3.1.    Companionship and Out-of-Hours Contact   
3.2.    Challenging and Complex Work in Multicultural Teams  
3.3.    Complex and Challenging Communicative Differences According to Linguistic Regions  
3.4.    Complex Corporate Advertising Campaigns on Social Networks   
3.5.    Analysis of Detailed Business Publications on Social Networks  
3.6.    Complex and Challenging Cross-Cultural Communication Barriers   
3.7.    Using Social Networking Sites to Promote Goods and Services  
3.8.    Advantages of a Good Working Atmosphere  
3.9.    Description and Analysis of the Disadvantages of a Bad Working Environment  
3.10.    Restrictions and Detailed Business Rules with Regard to Interpersonal Issues 

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You will study using a methodology created for professionals, with the aim of achieving the greatest impact in the shortest possible time"