Completing this program will help you to considerably improve your level of English, being able to engage in telephone or online conversations within your daily work environment”

Being able to hold conversations in English is what all students are looking for when they start learning the language, and even more if they need it to improve their professional development. In most cases is easier to improve other skills, such as reading comprehension, rather than oral expression and interaction. For this reason, many are looking for specific programs to improve this skill and achieve specific knowledge of the language that they can use in their daily practice. Taking into account the difficulties encountered by professionals when trying to hold conversations in English, especially when they are not conducted face-to-face and can rely on non-verbal language, TECH has devised this comprehensive academic program.

In this way, this postgraduate certificate in Telephone and Online English in the Workplace includes all the relevant aspects that a student should know in this area to improve their oral expression at work. Additionally, with the advantage of being developed by a team of native teachers and university professors with extensive experience who know perfectly the best way to learn a language and, to do so, they propose the implementation of multiple practical exercises and interactive lessons.

A program that understands the needs of the students and works the language through a practical approach, based on market needs and focusing on the best educational methodology. Moreover, is offered in a 100% online format, which gives students the opportunity to manage their study time themselves, being able to balance this task with the rest of their daily obligations. 

Handling customer complaints is a fundamental task in many jobs. With this program you will be able to improve your level of English so that you can carry out these types of transactions over the phone or online" 

This postgraduate certificate in Telephone and Online English in the Workplace contains the most complete and up-to-date educational program. Its most notable features are:

• Practical case studies presented by English teachers
• The graphic, schematic, and practical contents with which they are created provide scientific and practical information on the disciplines that are essential for professional practice
• Practical exercises where the self-assessment process can be carried out to improve learning
• Special emphasis on innovative methodologies for teaching languages
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
• Access to content from any fixed or portable device with an Internet connection

Thanks to this program, you will be able to develop specific skills that will allow you to hold simple conversations in English” 

Its teaching staff includes native English teachers, who bring to this program the experience of their work, as well as recognized specialists from leading societies and prestigious universities.

Its multimedia content, developed with the latest educational technology, will provide professionals with situated and contextualized learning, that is, a simulated environment that will provide immersive study set up to train them in real-life situations.

This program is designed around Problem-Based Learning, whereby the professional must try to solve the different professional practice situations that arise throughout the program. For this purpose, the student will be assisted by an innovative interactive video system created by renowned and experienced experts. 

Enroll in this postgraduate certificate and gain access to a multitude of theoretical and practical resources to improve your conversational English"

A team of native teachers will teach you the keys to successfully complete your business conversations in English"

TECH has proposed, by creating this postgraduate certificate, to offer students a high quality program that meets their academic objectives, improving their skills when engaging in telephone or online conversations in English. For this purpose, it has prepared a syllabus with a simple vocabulary, but which will be essential to know the main grammatical and oral structures that must be followed when having a conversation in a formal environment such as at work.

Learn the most appropriate idiomatic structures for telephone and online conversations in English"

General Objectives

• Solve basic and simple communicative tasks, in order to perform duties, both in a professional environment and in everyday situations
• Interact and express themselves in situations independently and appropriately, having a standard register in oral and written communication
• Define the most relevant social aspects of everyday life situations, and recognize the most common forms of social relationships
• Use the linguistic resources required to manage in workplace communication situations
• Develop resources and tools that enable them to assess and improve their own learning and use of the language
• Be able to understand the main points of clear, standard-language texts on familiar matters, whether in work, study or leisure situations
• Know how to cope in most of the situations that may arise in the workplace, where English is used as the lingua franca
• Be able to produce simple and coherent texts on topics that they are familiar with in the work or in which they have a personal interest
• Be able to describe work experiences, events, wishes and aspirations, as well as briefly justify their opinions or explain their work plans

Specific Objectives

• Be able to interact formally in various work contexts both in direct contact and by telephone or social networks
• Be able to adapt to changes in the linguistic register
• Have some basic linguistic resources that will allow you to react and manage complaints efficiently
• Use a series of basic connectors that allow you to establish coherent relationships between ideas
• Display good control of some idiomatic structures according to the communicative context 

When speaking on the telephone in English, it is essential to produce coherent speech that is easily understood. This postgraduate certificate will give you the keys to improve your skills in this field"