Use dialogue as an instrument to repair verbal conflicts” 

Communication has proven to be one of the most effective methods for problem solving, which is why it has been implemented in the school environment for several years. However, new techniques and strategies have emerged that require updating on the part of the educator, whose operation is based on the conceptualization of the conflict, its cause and consequences. In the same way, these practices contribute to inclusion, acceptance of diversity and the reduction of a hostile climate. 

In response to all these needs, TECH has created this university program, full of audiovisual resources and with the Relearning methodology, based on experiential learning, assuming real and simulation cases and leaving behind the long hours of reading and memorization. Therefore,the professionals will acquire new competencies through a dynamic teaching model and will implement specific qualities of a school mediator in their practice. 

This training stands out for its 100% online format, which facilitates its development through any device with an Internet connection. Therefore, the professionals who wish to enroll in it will not have to go to face-to-face centers or attend multiple sessions, and will be able to combine their educational work with the updating of their knowledge. 

Delve into the latest pedagogical strategies for conflict resolution among troubled students" 

This Postgraduate certificate in School Mediationas a Tool for Inclusion contains the most complete and up-to-date educational program on the market. The most important features include:

• The development of practical cases presented by experts in School Mediation as a Tool for Inclusion
• The graphic, schematic, and practical contents with which they are created, provide practical information on the disciplines that are essential for professional practice 
• Practical exercises where self-assessment can be used to improve learning
• Its special emphasis on innovative methodologies 
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments 
• Content that is accessible from any fixed or portable device with an Internet connection 

You will have at your disposal a teaching staff highly committed to your professional growth”

The program's teaching staff includes professionals from the sector who bring to this training the experience of their work, as well as recognized specialists from prestigious reference societies and universities. 

Its multimedia content, developed with the latest educational technology, will provide the professionals with situated and contextual learning, i.e., a simulated environment that will provide an immersive education programmed to learn in real situations. 

The design of this program focuses on Problem Based Learning, by means of which the professionals must try to solve the different situations of professional practice that arise throughout the academic course. For this purpose, the students will be assisted by an innovative interactive video system created by renowned experts. 

This Postgraduate certificate allows you to combine your daily routine with the acquisition of new knowledge"

Once you have completed this program, you will be able to respond to the main causes of conflict in the classroom"

The syllabus of this program has been designed by TECH together with a team of experts aware of the latest and most recent updates in school mediation. Inside the training, the professionals will find fundamental aspects that theorize about communication and dialogue, as well as the implementation of new resolution strategies and more. All this, presented in an innovative online format, full of first class audiovisual materials. 

This program will take you through an immersive experience with which you will be able to boost your professional career” 

Module 1. School mediation as a tool for inclusion

1.1. Conflicts in the Educational Environment

1.1.1. Conceptualization of Conflict

1.1.1.1. Theorizing About Conflict
1.1.1.2. Types of Conflicts
1.1.1.3. Psychological Aspects of Conflict

1.1.2. The Conflict in the Classroom

1.1.2.1. School Climate
1.1.2.2. Why Do Conflicts Arise in the Classroom?
1.1.2.3. Types of Conflict in the Classroom
1.1.2.4. Conflicts that Can Be Mediated
1.1.2.5. The Importance of Communication and Dialogue

1.2. Mediation and School Mediation

1.2.1. Concept of Mediation

1.2.1.1. Legislative Aspects

1.2.2. Models of Mediation

1.2.2.1. The Traditional Model
1.2.2.2. The Narrative Model
1.2.2.3. The Transforming Model

1.2.3. School Mediation

1.2.3.1. Evolution of School Mediation
1.2.3.2. Main Features
1.2.3.3. Principles of School Mediation
1.2.3.4. Pedagogical Dimension and Benefits of Mediation

1.3. Phases of School Mediation

1.3.1. Premediation

1.3.1.1. Techniques and Strategies

1.3.2. Entrance

1.3.2.1. Techniques and Strategies

1.3.3. Tell Me About It

1.3.3.1. Techniques and Strategies

1.3.4.Situating the Conflict

1.3.4.1. Techniques and Strategies

1.3.5. Search for Solutions

1.3.5.1. Techniques and Strategies

1.3.6. The Agreement

1.3.6.1 Techniques and Strategies

1.4. The Implementation of school Mediation Programs

1.4.1. Program Types
1.4.2. Program Implementation and Equipment Selection

1.4.2.1. Mediator Training

1.4.3. Organization, Coordination and Monitoring
1.4.4. Program Assessment

1.4.4.1. Assessment Criteria

1.5. Other Conflict Resolution Techniques

Develop this training at your convenience from any device with Internet access"