Acquire the skills you need to understand relational flows in the classroom, intervene before conflicts emerge and become a highly effective professional"

This postgraduate diploma is a response to the demand for continued training among education professionals and is fundamentally aimed at kindergarten, elementary, secondary and post-compulsory education teachers.

It offers an integral vision of classroom conflict resolution as well as of successful approach models, and provides tools, experiences and advances in the area that have been approved by a specialized teaching faculty, all of them practising professionals. Each teacher will learn based on professional experience, as well as on evidence-based pedagogical methods, which will make students’ learning process more effective and specific.

The skills that a mediator possesses are the same skills that the teacher must cultivate, in order to serve as a vehicle between the student and the learning process. The teacher’s intention should be to encourage and facilitate this process, in order for students to achieve their objectives. Mediation in the educational system is an emerging element that strengthens communicative development and support systems among teachers and students, and which brings improved academic learning and balanced human growth by contemplating the relationships established in these environments.

The perspective of a modern educational paradigm must be inclusive, and also based on a biopsychosocial model that contemplates attention to diversity from a comprehensive approach which is aimed at the entire educational community. Teachers at all educational stages, as well as other professionals in both the educational and socio-health fields, need to know the characteristics of different students, how to identify their needs, and possess the knowledge and tools that will allow them to intervene at a personal, socio-familial and, above all, educational level.

With this program, teachers will acquire skills with which to manage classroom conflict and diversity in the educational context, and adjust attention to diversity and educational projects in their schools, while it will also enable them to create mediation plans for these centers.

Theory is simply not enough: we will give you the ‘know-how’ to act through practical and competent means”

This postgraduate diploma in Classroom Conflict Mediation and Detection offers you the characteristics of a high-level teaching program that uses the latest educational technology. These are some of its most notable features:

• The latest technology in online teaching software
• Intensely visual teaching system, supported by graphic and schematic contents, easy to assimilate and understand
• Practical cases presented by practising experts
• State-of-the-art interactive video systems
• Teaching supported by telepractice
• Continuous updating and recycling systems
• Autonomous learning: full compatibility with other occupations
• Practical exercises for self-evaluation and learning verification
• Support groups and educational synergies: questions to the expert, debate and knowledge forums
• Communication with the teacher and individual reflection work
• Access to contents from any fixed or portable device with an internet connection
• Supplementary documentation databases are permanently available, even after the program

A practical program that will provide you with the tools you require to help your students, school staff and families move forward from conflicts in a positive and enriching way”

Our teaching staff is made up of working professionals. In this way TECH ensures that it delivers the educational up-to-date objectives that it aims for. A multidisciplinary and specialized teaching faculty with extensive experienced in different environments, who will develop theoretical knowledge in an efficient way, and, above all, bring practical knowledge derived from their own experience to the course: one of the differential qualities of this program.

The efficiency of the methodological design of this master's degree, enhances the student's understanding of the subject. Developed by a multidisciplinary team of e-learning experts, it integrates the latest advances in educational technology. In this way, you will be able to study with a range of easy-to-use and versatile multimedia tools that will give you the skills you need for this specialization.

The design of this program focuses on on Problem-Based Learning: 
an approach that conceives learning as an eminently practical process. To achieve this remotely, we use telepractice: with the help of an innovative interactive video system and a Learning from an Expert approach, you will be able to acquire knowledge as if you were actually dealing with the situation you are learning about. A concept that will make it possible to integrate and fix learning in a more realistic and permanent way.

Realistic learning, full of practical cases that you will have to solve in order to gain the practical vision you need”

A contextualized and authentic learning experience that will allow you to put your knowledge into practice through new skills and abilities”

Throughout this postgraduate diploma, you will be able to follow a comprehensive path that will enable you to accomplish your objectives progressively and consistently. The purpose of this program is to make goals attainable, while also maintaining a high level of motivation to encourage growth and improvement from start to finish. 

During this postgraduate diploma, you will acquire the ability to identify problematic situations and act on them in a professional manner, which will, in turn, allow you to a become a generator of growth opportunities in any educational context"

General Objectives

• Identify students with characteristics that are compatible with behavioral and/or family difficulties and that may need mediation
• Use main evaluation instruments and specific criteria to complete the process of identifying specific educational needs that arise as a result of educational variability, and which may present behavioral problems
• Manage techniques and strategies employed in educational intervention, and for orienting responses to different situations in which behavioral problems emerge in the classroom
• Manage conflictive situations and maladaptive behavior in the classroom, and collaborate or promote integral programs and mediation plans within educational projects
• Value the active role of teachers in conflict resolution and mediation in the educational context
• Encourage habits and behaviors that promote coexistence at school
• Sensitise students about their active role and involvement in the recognition, avoidance and control of coexistence conflicts in educational centers
• Identify and confront problems that lead to intolerance and violence

Specific Objectives

Module 1. Introduction

• Uncover the ingredients of conflict
• Learn how to deal with the principle of conflict

Module 2. Methods of Analysis of Events

• Learn to objectively collect data on what has occurred
• Analyze parties involved in a conflict
• Analyze how the environment intervenes

Module 3. Validate Emotions and Discover Basic Emotions

• Become aware of how my internal motivations govern my way of being and behaving in the classroom
• Become aware of how my past, influences my day-to-day. The backpack
• Learn to name what I need
• Learn to communicate what I need 

Enhance your personal abilities in conflictive situations and reach a level of confidence that will allow you to grow in teaching environments"