The figure of the upright, inflexible and authoritarian manager has become obsolete. A new profile has emerged, one that is much more in line with new trends and stands out for being technologically savvy, practising active listening and being self-critical of their work" 

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

The Postgraduate Certificate in Supply Chain and Demand Management is a tailor-made program that is taught 100% online so that you can choose the time and place that best suits your availability, schedule and interests. 

A program that takes place over 6 months and is intended to be an unique and stimulating experience that will lay the foundations for your success in business reputation management.

What you study is very important. The skills and competencies you acquire are fundamental. You won't find a more complete syllabus than this one, believe us..." 

Syllabus

The content of the Postgraduate diploma in Supply Chain and Demand Management is designed to promote the development of managerial skills that allow decision-making with greater rigor in uncertain environments. 

Over the course of 375 hours, the student analyzes a plethora of practical cases through individual and team work. It is, therefore, an authentic immersion in real business situations. 

This Postgraduate diploma deals in depth with different areas operational and of the company and it is designed to train managers who understand and the operations from a strategic, international and innovative perspective. 

A plan designed for you, focused on furthering your career and preparing you to achieve excellence in the field of Supply Chain management. A program that understands your needs and those of your company, through innovative content based on the latest trends, supported by the best educational methodology and an exceptional faculty, which will give you the skills to solve critical situations in 
a creative and efficient way.  

This Postgraduate diploma in Supply Chain and Demand Management takes place over 6 months and is divided into three modules: 

Module 1. Operative Strategy and Management Methodologies
Module 2. Supply Chain and Demand Management
Module 3. Innovation, e- Logistic, and Technology in the Supply Chain

Where, When and How is it Taught?

TECH offers the possibility of developing this Executive Postgraduate diploma in Supply Chain and Demand Management completely online. Over the course of 12 months, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time. 

Module 1. Operative Strategy and Management Methodologies

1.1. Historical Evolution of SCM

1.1.1. Historical Evolution of Operations Approaches
1.1.2. Scale Economies at the Beginning of the 20th Century
1.1.3. Evolution to current ERP

1.2. New Scenarios in Supply Chain Management

1.2.1. Management in Multicultural Environments
1.2.2. Innovation in SCM
1.2.3. Orientation to Demand through Flexible Operations
1.2.4. Philosophies and Techniques Used in Japan

1.3. A Global Vision of Supply Chain Management

1.3.1. SCM Opportunities and Threats
1.3.2. Strategic Design for the Supply Chain
1.3.3. Trends

1.4. Operations Strategy

1.4.1. Strategy and Strategic Level
1.4.2. Process Management
1.4.3. Stocks Management

1.5. Logistics Decision-Making

1.5.1. Analysis of Decisions
1.5.2. Global Operations Management and Planning
1.5.3. Risk Management in SC
1.5.4. Hard and SoftDecision-Making

1.6. Lean Operations Strategy

1.6.1. Strategic Synergies with Functional Areas
1.6.2. Logistics Operators
1.6.3. Process-Product Matrix

Module 2. Supply Chain and Demand Management

2.1. Supply Chain Design and Management

2.1.1. Environmental Conditions
2.1.2. Competitiveness Factors
2.1.3. Innovation, Challenges and Shortcomings

2.2. Demand Management and Resource Planning

2.2.1. Operations and Supply Chain Analysis by Sector
2.2.2. Stock management by order point

2.3. Key Aspects of the Supply Chain

2.3.1. Order Penetration Points
2.3.2. Stock Points
2.3.3. Customization Points
2.3.4. Sales Forecasting Tip

2.4. Supply Chain and Customer Service Excellence

2.4.1. Efficient Manufacturing and Delivery
2.4.2. Excellence in Customer Service as a Competitive Advantage
2.4.3. Tools for Measuring Customer Service Excellence

2.5. Innovation and Product Engineering

2.5.1. Product Development Management
2.5.2. Prototypes

2.6. Organizations and Product Development

2.6.1. Systems Engineering
2.6.2. Purchasing in Product Development
2.6.3. Industrialization and Manufacturing

2.7. Strategic Planning Design throughout the Supply Chain 

2.7.1. Bottleneck Planning
2.7.2. Uncoupling Points
2.7.3. Pull Systems

2.8. Establishment of the Work Sequence 

2.8.1. Process Grouping in Loops 
2.8.2. Sizing and Role of Stocks
2.8.3. Leveling and Sequencing

2.9. Reverse Logistics and Sustainability

2.9.1. Returns, Rejections and Refunds
2.9.2. Management of Household Collection 
2.9.3. Warehouse Management
2.9.4. Reverse Flow Traceability

2.10. Customer Service

2.10.1. Customer Service as a Winning Strategy
2.10.2. Customer Communication Channels
2.10.3. Integration with the on-line store
2.10.4. Service Centers On-line

Module 3. Innovation, e-Logistic, and Technology in the Supply Chain

3.1. Process Engineering and Product Engineering

3.1.1. Innovation Strategies
3.1.2. Open Innovation
3.1.3. Innovative Organization and Culture
3.1.4. Multifunctional Teams

3.2. IS Strategic Planning

3.2.1. The Process of Strategic Planning
3.2.2. Formulating the IS Strategy
3.2.3. Strategy Implementation Plan
3.2.4. Supply Chain Optimization and e-Logistics Strategy

3.3. Launch and Industrialization of New Products

3.3.1. Design of New Products
3.3.2. Lean Design
3.3.3. Industrialization of New Products
3.3.4. Manufacture and Assembly

3.4. Emerging Technologies and Information Systems 

3.4.1. Company and Industry Sector Analysis
3.4.2. Online Business Models
3.4.3. The Value of IT in a Company

3.5. Digital e-Commerce Management

3.5.1. New e-Commerce Business Models
3.5.2. Planning and Developing an e-Commerce Strategic Plan
3.5.3. Technological Structure in e-Commerce

3.6. e-Commerce Operations and Logistics

3.6.1. Digital Point-of-Sale Management
3.6.2. Contact Center Management
3.6.3. Automation in Management and Monitoring Processes

3.7. e-Logistics. B2C and B2B

3.7.1. e-Logistics
3.7.2. B2C: e-Fulfilment, the Last Mile
3.7.3. B2B: e-procurement. Marketplaces

3.8. Digital Pricing

3.8.1. On-line Payment Methods and Payment Gateways
3.8.2. Electronic Promotions
3.8.3. Digital Price Timing
3.8.4. e-Auctions

3.9. Legal Aspects of e-Commerce

3.9.1. Data Protection
3.9.2. Fiscal Aspects of e-Commerce
3.9.3. General Sales Conditions

3.10. The Warehouse in e-Commerce

3.10.1. Peculiarities of the Warehouse in e-Commerce
3.10.2. Warehouse Design and Planning
3.10.3. Infrastructures. Fixed and Mobile Devices
3.10.4. Zoning and Locations

3.11. Designing an Online Store 

3.11.1. Design and Usability
3.11.2. Most Common Functionalities
3.11.3. Alternative Technologies

3.12. Supply Chain Management and Future Trends

3.12.1. The Future of e-Business
3.12.2. The Current and Future Reality of E-Commerce
3.12.3. SC Operating Models for Global Companies

A unique training experience, key and decisive to boost your professional development"