Syllabus

The structure of this TECH Postgraduate certificate has been designed with the academic needs of the students in mind in order to improve their level of English. Therefore, this program distinguishes between rules to be applied for direct, telephone or online contact. In this way, during their studies, students will have a clear understanding of how to engage in a conversation according to the communication method used, acquiring the fundamental tools for its implementation in the work environment.   

Answering phone calls in English entails a specific language register that you will be able to learn with this Postgraduate certificate"  

Syllabus

The syllabus of this TECH Postgraduate certificate in Telephone and Online English in the Workplace brings together all those aspects that are essential for improving skills in this language, especially in terms of comprehension and oral expression through different media. Therefore, over the course of 6 weeks, students will have a complete syllabus and practical activities at their disposal that will be essential to learn all aspects related to conversations in person, on the phone or through the Internet. 

The different registers, the specific vocabulary, Phrasal Verbs on the phone, or dealing with complaints are just some of the issues that business professionals will be able to learn through this Postgraduate certificate, achieving that superior skill that will allow them to improve in their daily practice.  

A program that not only seeks students' personal and professional improvement, but also to create a competitive advantage in the companies in which they develop professionally. And, to do so, it gives them the opportunity to study from home, managing their own schedules.  

This Postgraduate certificate takes place over 6 weeks, and it consists of 1 module:   

Module 1. Formality and forms of expression in person, on the phone and online

Where, When and How is it Taught?

TECH offers the possibility of developing this Postgraduate certificate in Online and Telephone English for the Workplace completely online. Over the course of 6 weeks, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time.

Module 1. Formality and forms of expression in person, on the phone and online

1.1. Differences in Register in a Simple Direct Interaction 
1.2. Differences in Register in a Telephone Interaction 
1.3. Simple Telephone Vocabulary 
1.4. Phrasal Verbs on the Telephone 
1.5. Differences in Register in a Simple Online Interaction 
1.6. Vocabulary in a Simple Online Interaction 
1.7. Phrasal verbs online 
1.8. Answering Straightforward Complaints in a Direct Interaction 
1.9. Answering Straightforward Complaints in a Telephone Interaction 
1.10. Answering Straightforward Complaints in an Online Interaction 

After completing this program, you will be able to handle and resolve simple complaints over the phone”

Teaching Objectives

This TECH Postgraduate certificate in Telephone and Online English in the Workplace has been designed with the main objective of improving business professionals' qualifications who have a basic knowledge of the language, but who need to improve in order to advance in their daily practice and increase their chances of employability or promotion. An objective that will be achieved thanks to the multitude of educational resources that students will have at their disposal. 

Thanks to this program, you will be able to control the idiomatic structures that are essential for phone conversations in English”

TECH makes the goals of their students their own goals too. 
Working together to achieve them.

The Postgraduate certificate in Online and Telephone English for the Workplace qualifies students to:

  1. Solve basic and simple communicative tasks in order to fulfil their functions both in a work environment and in everyday situations
  2. Interact and express yourself in these situations in an independent and adequate manner, in a standard register in written and oral communication
  3. Define the most relevant social aspects of everyday life situations and recognize the most common forms of social relationships
  4. Use the linguistic resources necessary to get by in communication situations in the work environment
  5. Develop resources and tools that enable them to assess and improve their own learning and use of the language
  6. Be able to understand the main points of clear, standard-language texts on familiar matters, whether in work study or leisure situations
  7. Know how to cope in most of the situations that may arise in the workplace where English is used as the lingua franca
  8. Be able to produce simple and coherent texts on topics that they are familiar with in the work or in which they have a personal interest
  9. Be able to describe work experiences, events, wishes and aspirations, as well as briefly justify their opinions or explain their work plans
  10. Be able to interact formally in various work contexts, both in direct contact and by telephone or social networks
  11. Be able to adapt to changes in the linguistic register
  12. Have some basic linguistic resources that will allow you to react and manage complaints efficiently
  13. Use a series of basic connectors that allow you to establish coherent links between ideas 
  14. Display good control of some idiomatic structures according to the communicative context

Postgradaute Certificate in Online and Telephone English for the Workplace

Mastering the English language has become a fundamental tool in the business world, and nowadays, online communication has become even more relevant due to the global context. Are you looking to improve your communication skills in the English language in an online work environment? Then the Postgradaute Certificate in Advanced Telephone and Online English in the Workplace created by TECH Global University is the ideal program for you. This postgraduate course is taught online and was created with the highest academic standards that will complement your studies in a dynamic and flexible way. In the syllabus, carefully designed by a team of experts, you will find relevant aspects such as the management of specific vocabulary related to the work environment, as well as the use of digital tools for effective online communication.

Improve your English communication skills in the workplace online

The main objective of this TECH program is to provide you with the necessary tools to develop the language skills needed to communicate effectively in the business environment in an online environment. With this degree, you will have the opportunity to develop your linguistic and communicative skills in the online business environment, becoming a highly qualified professional to face the challenges of communicating in English in an online work environment. Throughout the program, you will deepen your knowledge of the specific vocabulary related to the work environment, as well as the use of digital tools for effective online communication. In addition, you will learn how to prepare presentations in English, conduct online virtual meetings, write emails and make telephone calls in English in a work environment. Thanks to this, you will get the necessary tools for a correct intercultural communication in a business environment.